Hi, I’m
Miranda Lopez
Customer Service Manager
Los Angeles,CA
Summary
As a customer service manager, I am a highly skilled and experienced professional with a proven track record of delivering exceptional customer service. With my extensive knowledge of customer service standards, I am committed to ensuring that the customer experience is always positive and memorable. I possess excellent leadership and organizational skills that enable me to manage teams effectively and optimize resources to meet customer demands. My ability to identify potential issues and devise effective solutions has helped me to maintain high levels of customer satisfaction. I am dedicated to developing and implementing strategies that improve customer engagement and drive business growth. With my passion for delivering exceptional customer service, I am confident in my ability to lead teams to success and make a positive impact on any organization.
Overview
7
years of professional experience
Work History
STIIIZY At Shryne Group, Inc.City Of Los Angeles, CA
Assistant Manager, Customer Service
04.2021 - Current
Job overview
- Managed over 50 customer calls per day, developed highly empathetic client relationships and earned reputation for exceeding customer service standard goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Los Angeles Unified School District, LAUSDCity Of Los Angeles, CA
After-School Coordinator
03.2018 - Current
Job overview
- Designed or used assessments to monitor student learning outcomes.
- Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
- Conferred and resolved education-related issues and problems with students, parents and school officials.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed behavioral issues and used positive behavior strategies for groups containing up to 100 students.
- Worked well in team settings, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
- Cultivated interpersonal skills by building positive relationships with others.
Forever 21Los Angeles, CA
Cashier Specialist
10.2019 - 03.2021
Job overview
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Increased sales by offering advice on purchases and promoting additional products.
- Quickly and accurately counted drawers at start and end of each shift.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed special actions such as returns processing and payment reversals for team members.
- Readied daily tills for each cashier by counting out change and documenting total amounts end-of-shift review.
Michael KorsCommerce, CA
Cashier
11.2018 - 08.2019
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Built relationships with customers to encourage repeat business.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Processed refunds and exchanges in accordance with company policy.
- Upsold additional products and services to customers, increasing revenue.
- Greeted customers entering store and responded promptly to customer needs.
Journeys ShoesCommerce, CA
Sales Associate
09.2016 - 07.2018
Job overview
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Set and achieved company defined sales goals.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Rio Hondo CollegeWhittier, CA
Associate of Science from Social And Philosophical Foundations of Education
05.2025
Skills
- Interdepartmental Collaboration
- Customer Feedback
- Efficient Service
- Rewards Programs
- Schedule Management
- Operational Efficiency
- Customer Engagement
- Management Support
- Cash Handling
- Staff Training
- Mentoring
- Team Development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager, Customer Service
STIIIZY At Shryne Group, Inc.
04.2021 - Current
Cashier Specialist
Forever 21
10.2019 - 03.2021
Cashier
Michael Kors
11.2018 - 08.2019
After-School Coordinator
Los Angeles Unified School District, LAUSD
03.2018 - Current
Sales Associate
Journeys Shoes
09.2016 - 07.2018
Rio Hondo College
Associate of Science from Social And Philosophical Foundations of Education
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