I am keen, hard working, reliable and excellent time keeper. I am a bright and receptive person, able to communicate well with people at all levels. I am good at working using my own initiative and I am flexible in my approach to work duties. I have a good humor and a pleasant approach. Talented team leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. I want to succeed in stimulating and challenging environment that will provide me with advancement opportunities. I want to excel in this field with hard work, perseverance and dedication. I want a highly rewarding career where I can use my skills and knowledge for organizational and personal growth.
Hi, I’m
Miranda Lucas
Stanley,NC
Summary
Overview
12
years of professional experience
Work History
Robert Bosch Tool
Team Lead/Machine Operator
04.2015 - Current
Job overview
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Placed orders for materials and equipment with vendors.
- Maintained open communication lines with supervisors regarding project status updates, potential delays, or any concerns affecting production timelines.
- Compiled reports analyzing performance data and presented findings and results.
- Managed and monitored processes and machine systems by observing readings on control boards.
- Used precision measuring tools, micrometers and calipers to meet required product specifications.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Replenished materials and supplies as needed to maintain production.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
Walmart
Cashier/Customer Service Cashier
01.2014 - 04.2015
Job overview
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
McDonald's Fast Food Restaurant
Cashier Trainer
05.2012 - 12.2012
Job overview
- Enhanced cashier efficiency by developing and implementing comprehensive training programs.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Increased overall customer satisfaction with efficient and friendly checkout experiences through continuous monitoring and feedback sessions for cashiers.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Addressed potential issues early on by monitoring employee performance closely during the probationary period following initial training completion.
- Encouraged open dialogue between trainers and trainees through regular check-ins and discussions about any difficulties faced during the learning process.
- Provided ongoing mentorship and guidance for cashiers as they navigated day-to-day challenges in their roles, fostering a culture of continuous learning and improvement.
Education
Gaston CollegeDallas, NC
GED
03.2018
University Overview
Skills
- Production Monitoring
- Trend Tracking
- Performance Monitoring
- Regulatory Compliance
- Equipment Maintenance
- Complaint Resolution
- Workplace Safety
- Quality Control
- Performance Improvement
- Training and development
- Active listening
- Time management
- Organizational skills
- Technical Support
- Cash Handling
- Attention to Detail
- Paperwork Processing
- Data Entry
- Microsoft PowerPoint
- Customer Relations
- Microsoft Outlook
- Order Fulfillment
- Microsoft Excel
- Adaptability
- Multitasking
- Effective Communication
- Equipment Operation
- Basic Math
- Computer Skills
- Documentation and Reporting
Timeline
Team Lead/Machine Operator
Robert Bosch Tool
04.2015 - Current
Cashier/Customer Service Cashier
Walmart
01.2014 - 04.2015
Cashier Trainer
McDonald's Fast Food Restaurant
05.2012 - 12.2012
Gaston College
GED
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