MIRANDA LUCAS
Columbus
Summary
Hard worker that is very dependable seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Business Owner/Operator
Masters Cleaning & GM
01.2022 - Current
- Residential and commercial Work/ Cleaning, Maintenance Ect.
- Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
- Monitored staff performance, providing final-say assessment over inquiries.
- Invoices with all vendors
- Payroll/ Quickbooks
Billing Coordinator
Perez and Morris
08.2023 - 05.2025
- Conflict checks on new clients for attorney's
- Approve and post pre-bills
- Enter checks into system
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Worked with excel, word, and centerbase
- Referred past due payments to collections department.
- Updated documentation, reports, and spreadsheets with financial information.
Billing & Finance Coordinator
The Woods At Parkside
02.2021 - 08.2023
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Collected Invoices from Vendors and Promptly sent to Corporate
Assistant Manager
ARBY’S
06.2019 - 02.2022
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
RESOLUTION AGENT
MRS ASSOCIATES
05.2018 - 02.2020
- Inbound and outbound calls to customers regarding their utility bills
- Answered customer questions regarding their account
- Offered payment solutions to customers.
- Identified and assessed customer's needs quickly and accurately.
- Investigated and resolved customer inquiries and complaints quickly.
- Recorded details of conversations, complaints and actions taken in CRM.
Caller Identification Agent
MRS Associates
09.2015 - 05.2018
- Maintained friendly and professional customer interactions.
- Identify correct callers/customers
- Transferred Correct Callers/customers to Resolution agents
SERVER, MAX & ERMA’S
03.2014 - 05.2017
- Greeted guest as they were seated at tables
- Took guest food/drink orders
- Delivered food to guest tables
- Managed cash and credit transactions
- Maintained cleanliness of restaurant areas.
SERVER/HOSTESS/BARTENDER
RED LOBSTER
03.2009 - 02.2014
- Greeted guest as they arrived at restaurant
- Strategically sat guest at tables
- Delivered food orders to guests tables
- Took telephone orders and submitted to be prepared
- Managed cash and credit transactions
- Prepared bar drinks according to specs and delivered to customers.
Education
Associate of Business Administration - Accounting And Business Management
Penn Foster Career School
Scranton, PA01.2020
High School Diploma -
Perry High School
Lima, OH06.2009
Skills
- Customer Service Oriented
- Problem Solving
- Organized
- Attention to Detail
- Microsoft Suites
- Action Oriented
- Correspondence Writing
- Office Organization
- Invoice Creation
- Finance Understanding
- Office Supplies and Inventory
- Inquiry Requests
- Finance and Accounting Support
- Microsoft Office
Timeline
Billing Coordinator
Perez and Morris
08.2023 - 05.2025
Business Owner/Operator
Masters Cleaning & GM
01.2022 - Current
Billing & Finance Coordinator
The Woods At Parkside
02.2021 - 08.2023
Assistant Manager
ARBY’S
06.2019 - 02.2022
RESOLUTION AGENT
MRS ASSOCIATES
05.2018 - 02.2020
Caller Identification Agent
MRS Associates
09.2015 - 05.2018
SERVER, MAX & ERMA’S
03.2014 - 05.2017
SERVER/HOSTESS/BARTENDER
RED LOBSTER
03.2009 - 02.2014
Associate of Business Administration - Accounting And Business Management
Penn Foster Career School
High School Diploma -
Perry High School
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