Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Lumsden

Hardwick,VT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Outreach Manager

Better Life Partners
, VT
04.2021 - Current
  • Assist in recruiting, onboarding, and training of employees.
  • Identified new business opportunities to elevate market position and achieve goals.
  • Train members to develop skills, analysis, and commitment toward the mission.
  • Establish and execute outreach strategy and growth initiatives in collaboration with senior managers.
  • Collaborated with community-based organizations and key stakeholders to address community initiatives.
  • Build and maintain professional relationships with community organizations and marketing partners.
  • Track data using spreadsheets and Salesforce to record partnerships, phone calls, and events.
  • Supervise team, and conduct performance reviews to evaluate and offer constructive feedback.
  • Implemented community outreach and engagement plans to reach vulnerable communities.
  • Assess annual, quarterly, and monthly goals by analyzing report data.
  • Created and delivered presentations to inform key individuals of Substance Use Disorder.
  • Maintain outreach contacts in the organization's database to track progress toward base building goals.
  • Facilitate weekly meetings to discuss internal operational issues, current events impacting community, and advocacy.
  • Managed multiple partnership accounts by driving positive interactions while promoting MAT.
  • Data management and analysis to drive targeted activities and return on outreach efforts.
  • Educate patients and partners on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
  • Coordinate individual and group therapy sessions for outpatient clients.
  • Identified problem areas impacting participants' ability to successfully complete treatment.
  • Develop a referral process to assist clients' access to special programs and services.

Center Administrator

SaVida Health
, VT
08.2018 - 04.2021
  • Developed innovative strategies to establish best practices, promoting profitability.
  • Researched and developed administrative policies, procedures and guidelines to facilitate operations.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Improved office organization by developing filing system and database protocols.
  • Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
  • Worked with the regional team to improve workflows and eliminate unnecessary tasks.
  • Organized and maintained documents, files and records.
  • Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
  • Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
  • Determined staffing requirements, interviewing, hiring and training new employees.
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
  • Established work procedures or schedules to organize daily work of administrative staff.
  • Collaborated with other departmental leaders to establish organizational goals, strategic plans and objectives.
  • Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
  • Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Communicated with patients with compassion while keeping medical information private.
  • Coordinated work activities and scheduling of medical, nursing, and physician staff.
  • Maintained communication and transparency with governing boards, department heads and medical staff.
  • Maintained records management system to process personnel information and produce reports.
  • Directed, supervised, and evaluated medical and clerical personnel.
  • Wrote press releases and media pitches to promote company news and products.

Licensed Nursing Assistant

Central Vermont Medical Center
Berlin, VT
08.2015 - 08.2018
  • Safeguarded patient privacy with strict adherence to HIPAA protocols.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
  • Provided physical support to assist patients with bathing, dressing and toileting.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Collected specimens from patients for laboratory testing purposes.
  • Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
  • Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Shaved and draped patients to prepare for surgery, treatment or examination.
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Administered medications and educated patients and families on correct at-home administration.
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Reminded patients to take prescribed medications or nutritional supplements.
  • Exercised comatose and paralyzed patients to reduce delirium and improve physical function.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Continuously watched patients' vital signs and other telemetry monitors.

Personal Licensed Nursing Assistant

Lyndon Town School
Lyndonville, VT
08.2016 - 06.2018
  • Coordinated with families, school personnel, and healthcare professionals on behalf of the student to advocate for healthcare needs and provide medical information to appropriate parties.
  • Conducted formal and informal evaluations of medical conditions and developed accurate medical summaries on students.
  • Changed dressings on wounds.
  • Applied sound decision-making process to school nursing practice.
  • Administered and supervised administration of prescription medication to student.
  • Documented observations of student behavior, complaints or physical symptoms.
  • Coordinated with the healthcare team to establish, enact, and evaluate the patient care plan.
  • Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plan.
  • G-tube feeding and cleaning.

Education

LNA

LNA Certification
06-2015

Science, Technology, Engineering, Mathematics

CCV
Morrisville, VT

Psychology, Biology

University of Vermont
Burlington, VT

Insurance

Property/Casualty Licensure

Substance Use

Peer Recovery Coach

Skills

  • Staff Management
  • Communications strategies
  • Event Organization
  • Treatment Planning
  • Program Management
  • Data Collection
  • Community Education
  • Staff Oversight
  • Clinical Documentation
  • Case Management
  • Critical Thinking
  • Behavior Observation
  • Employee Training
  • Community Resources
  • Care Coordination
  • Verbal and Written Communication
  • Employee Development
  • Recordkeeping and Reporting
  • Performance Evaluations
  • Hiring and Training
  • Office Supervision
  • Organization and Multitasking
  • Team Collaboration
  • Workflow Planning
  • Research
  • Expense Reporting
  • Performance Improvement
  • Office Administration
  • Administrative Support
  • Substance Misuse Recovery & Treatment Advocate

Timeline

Outreach Manager

Better Life Partners
04.2021 - Current

Center Administrator

SaVida Health
08.2018 - 04.2021

Personal Licensed Nursing Assistant

Lyndon Town School
08.2016 - 06.2018

Licensed Nursing Assistant

Central Vermont Medical Center
08.2015 - 08.2018

LNA

LNA Certification

Science, Technology, Engineering, Mathematics

CCV

Psychology, Biology

University of Vermont

Insurance

Property/Casualty Licensure

Substance Use

Peer Recovery Coach

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Miranda Lumsden