Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Miranda Luna

West Columbia,SC

Summary

Driven certified Pharmacy Technician with 8 years of experience and success in working within fast-paced retail pharmacy settings. Highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Technician Team Leader

CVS Pharmacy
09.2017 - Current
  • Contributed to team success by training new pharmacy technicians on company policies, procedures, and best practices.
  • Reduced medication errors through consistent attention to detail and adherence to established protocols.
  • Supported customer needs by processing insurance claims quickly and accurately, reducing wait times and increasing satisfaction.
  • Streamlined communication between pharmacists and patients by effectively managing phone calls and addressing inquiries.
  • Increased pharmacy productivity through effective delegation of tasks among technicians, maximizing team performance.
  • Supported management efforts to foster a positive workplace culture that prioritized teamwork, professional development opportunities, and open communication.
  • Established trust with patients by safeguarding their confidentiality as mandated by HIPAA regulations.
  • Contributed to the success of flu shot clinics by efficiently administering vaccinations according to established protocols.
  • Supervised 12 pharmacy technicians and coordinated day-to-day assignments.
  • Resolved third-party billing, computer system and customer service issues.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Pharmacy Technician

CVS Pharmacy
05.2017 - 09.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Shift Manager/Pharmacy Technician

CVS Pharmacy
01.2017 - 05.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.

Store Manager

CVS Pharmacy
01.2007 - 06.2009
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

CVS Pharmacy
03.2006 - 01.2007
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Shift Supervisor

CVS Pharmacy
02.2004 - 03.2006
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.

Cashier

CVS Pharmacy
01.2003 - 02.2004
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate of Science - Biology

Midlands Technical College
West Columbia, SC
05-2024

High School Diploma -

Brookland Cayce High School
Cayce, SC
05-2001

Skills

  • HIPAA compliance
  • Medication dispensing
  • Pharmaceutical calculations
  • Insurance billing
  • Workflow optimization
  • Pharmacy operations management
  • Medication storage
  • Problem-solving skills
  • Team collaboration
  • Drug inventory control

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.
  • Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
  • Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
  • CPR/AED Certification

Timeline

Technician Team Leader

CVS Pharmacy
09.2017 - Current

Pharmacy Technician

CVS Pharmacy
05.2017 - 09.2017

Shift Manager/Pharmacy Technician

CVS Pharmacy
01.2017 - 05.2017

Store Manager

CVS Pharmacy
01.2007 - 06.2009

Assistant Store Manager

CVS Pharmacy
03.2006 - 01.2007

Shift Supervisor

CVS Pharmacy
02.2004 - 03.2006

Cashier

CVS Pharmacy
01.2003 - 02.2004

Associate of Science - Biology

Midlands Technical College

High School Diploma -

Brookland Cayce High School

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Miranda Luna