Miranda MacDougall
New Baltimore
Summary
Detail-oriented Executive Assistant skilled in calendar management, travel coordination, and confidentiality. Proven track record in report preparation and payroll administration, streamlining communication to enhance executive productivity.
Overview
15
15
years of professional experience
Work History
Executive Assistant
Universal Logistics Holdings Inc.
Warren
02.2020 - Current
- Scheduled and arranged travel for meetings, conferences, and seminars.
- Organized and managed a complex calendar of appointments, meetings, and travel itineraries for the executive team. Protected the executives' time, as well as their mindset.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion. Handled confidential information with discretion and integrity.
- Managed all payroll needs for the executive team in the office and field, including all direct reports. Organized vacation schedules to ensure coverage within the field.
- Prepared reports, presentations, agendas, spreadsheets, and other documents as needed by the executive team for senior leadership meetings.
- Liaised with internal departments to streamline communication and project updates.
- Organized company events, ensuring logistics aligned with corporate objectives.
- Maintained confidential records and files related to executive operations.
- Field all calls from customers or clients, providing assistance where necessary.
- Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
- Organized all new hire onboarding, from workstation setup to HR paperwork, and I-9 completion.
- Managed all supply ordering, inventory of merchandise, and material for swag items.
- Performed general administrative tasks, as listed below, but not limited to shipping and receiving, sorting mail, employee appreciation events, and luncheon coordination.
- Managed all contact list updates, as well as organizational charts, seating charts, and all company directories.
- Oversaw and executed the bonus program for sign-on and referral payouts for all company drivers, as well as contractors within the company.
National Sales Support Team Lead
Central Transport, LLC
Warren
03.2014 - 02.2020
- Provided administrative support to the Sales Reps and Directors in the field.
- Streamlined communications between the Sales Reps and Customers.
- Monitoring email queues, dictating notes, managing itineraries, and customer visits.
- Coordinated workflow among team members to address client inquiries promptly.
- Managed escalated customer issues, ensuring timely resolution and follow-up.
- Completed service reports and high-priority tasks.
Manager
Image Sun Tanning Centers
Warren
08.2010 - 02.2014
- Specialized in customer service.
- Managed and trained staff, hosted training seminars on new products, and handled all orders and inventory.
- Managed weekly payroll, schedules, and bank deposits.
- Directed daily operations to enhance team productivity and efficiency.
- Upheld the cleanliness of the salon while maintaining revenue goals and meeting quotas.
- Social media marketing for weekly specials and sales.
- Assisted in managing all four corporate locations as needed for coverage.
Education
High School Diploma -
Roseville High School
Roseville, MI06-2011
Some College (No Degree) - Abnormal Psychology
Macomb Community College
Warren, MISkills
- Calendar management
- Travel coordination
- Confidential information handling
- Report preparation
- Payroll administration
- Event planning
- Staff onboarding
- Time management
Timeline
Executive Assistant
Universal Logistics Holdings Inc.
02.2020 - Current
National Sales Support Team Lead
Central Transport, LLC
03.2014 - 02.2020
Manager
Image Sun Tanning Centers
08.2010 - 02.2014
High School Diploma -
Roseville High School
Some College (No Degree) - Abnormal Psychology
Macomb Community College