Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
MIRANDA MALONE

MIRANDA MALONE

Lowell

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of customers. Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Escrow Coordinator / Front Desk Receptionist

Proper Title
06.2024 - Current
  • Coordinated escrow transactions among buyers, sellers, and lenders, ensuring seamless communication.
  • Prepared closing documents while ensuring strict compliance with regulations.
  • Assisted in resolving title issues to facilitate smooth closings.
  • Delivered prompt customer service by responding to inquiries via phone and email.
  • Identified and implemented process improvements to enhance departmental efficiency.
  • Updated internal systems with critical transaction information in real-time.
  • Maintained confidentiality regarding sensitive transaction-related information.
  • Reviewed contracts and assembled closing documents to ensure efficient final transactions.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Organized, maintained and updated information in computer databases.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.

Escrow Assist, CDU Assist, and Assist Sales Rep

Fidelity National Title
07.2017 - 02.2024
  • Prepped and Delivered Closing Documents to be recorded at the County. Scanned and Recorded Documents in Softpro and Smartview.
  • Entered new orders into Softpro and Scanned Documents into Smartview.
  • Greeted and handled Front Desk incoming Traffic (walk-ins, Phone calls and Emails).
  • Pulled Taxes, Date down and Created file, Printed and reviewed Closing Packages for Closers.
  • Created Prelim CD's and Collected Buyers Contact information to send out Wire Information.
  • Preformed follow up calls and Scheduled Meetings for Sales Team.
  • Reached out to New Prospects.
  • Updated Agent information and entered Sales Rep's Tasks in Pulse.
  • Attended Events and Chamber Meetings.

Alarm Dispatcher & Assistant Alarm Tech/Sales Rep

S & K Security Corp
01.2008 - 01.2016
  • Handled incoming Alarms and Phone Calls while acting on them.
  • Assisted Head Tech in Field to Install Fire Alarm, Burglar Alarm, Camera System, and Card Access Systems.
  • Maintained Stock Inventory and Ran supplies to techs in the Field.
  • Maintain Vehicles Appearance, Stock and Maintenance.
  • Coordinated response efforts with law enforcement and emergency services.
  • Documented incident reports for all alarm activations and responses.
  • Assisted clients with alarm system inquiries and troubleshooting issues.
  • Verified alarm signals with callers to ensure accuracy of information provided.

Education

High School Diploma -

Lowell High School
06.2010

Skills

  • Microsoft Outlook, Word, and Excel
  • Softpro Select
  • Smartview
  • Pulse
  • Scheduling appointments
  • Accuracy and Precision
  • Verbal Communication
  • Teamwork
  • Adaptability
  • Creativity
  • Outgoing Personality
  • Document review

Certification

  • Indiana Title License
  • Indiana Notary Pubic

Timeline

Escrow Coordinator / Front Desk Receptionist

Proper Title
06.2024 - Current

Escrow Assist, CDU Assist, and Assist Sales Rep

Fidelity National Title
07.2017 - 02.2024

Alarm Dispatcher & Assistant Alarm Tech/Sales Rep

S & K Security Corp
01.2008 - 01.2016

High School Diploma -

Lowell High School

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