Miranda Marquez
San Diego ,CA
Summary
Committed and hardworking cashier with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Cashier
Slim Chickens
07.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
Intern
James F Rogers CPA PA
11.2020 - 02.2021
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
- Completed research, compiled data, updated spreadsheets, and produced timely reports.
- Explored new technologies and approaches to streamline processes.
- Provided project progress updates and proposed solutions to issues.
- Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
- Supported with creating project marketing materials to promote services.
- Facilitated successful completion of projects from concept to launch.
- Assisted in developing integrated marketing strategies for small businesses.
Hostess
Jimmy’s Egg
05.2020 - 07.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Accommodated special seating requests for guests to enhance satisfaction.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
Education
Associate Of Business Administration - Business Administration
San Diego Mesa College
San Diego, CAHigh School Diploma -
Valley Center High School
Valley Center, CA05.2023
Skills
- Social Perception
- Fitting Room Oversight
- Price Identification
- Verbal and Written Communication
- Total Sales Reconciliation
- Gift Wrapping
- Customer Transactions
- Total Payment Calculation
- Merchandise Packaging
- Process Transactions
- Complex Problem-Solving
- Cash Management
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Cashier
Slim Chickens
07.2022 - 05.2023
Intern
James F Rogers CPA PA
11.2020 - 02.2021
Hostess
Jimmy’s Egg
05.2020 - 07.2020
Associate Of Business Administration - Business Administration
San Diego Mesa College
High School Diploma -
Valley Center High School
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