Miranda Marr

Cleaning of the school.

• Developed training programs for new hires, ensuring they were equipped with the necessary skills to perform their duties effectively.
• Coordinated efforts during emergency situations such as water leaks or power outages, ensuring minimal impact on guests'' comfort levels.
• Streamlined daily tasks for a more efficient workflow, resulting in increased productivity within the housekeeping team.
• Improved overall cleanliness and guest satisfaction by implementing effective housekeeping procedures and protocols.
• Oversaw the successful execution of deep-cleaning projects on time while minimizing disruption to hotel operations.
• Played an active role in employee development by providing ongoing coaching, mentoring, and support to enhance overall team performance.
• Facilitated cross-training among staff members in order to improve coverage during peak periods or unexpected absences effectively.
• Evaluated team performance regularly, identifying areas for improvement and providing constructive feedback to promote professional growth.
• Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Collaborated with the management team to develop strategic plans for business growth and improvement.
• Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
• Facilitated clear communication between employees and upper management through regular meetings and updates.
• Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.