Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Martin

Moultrie,GA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience

Work History

Customer Service Agent

Wells Fargo - remote
Atlanta, GA
02.2020 - 08.2024
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed high-volume of inbound and outbound customer calls.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Helped clients navigate online systems within established frameworks to obtain services.

Customer Care Representative

Apple- remote
Atlanta, GA
01.2017 - 05.2023
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Promptly responded to customer inquiries and resolved complaints to promote loyalty.
  • Kept customer and system account information accurate and current to support timely resolutions for concerns.
  • Maintained high satisfaction score by consistently resolving first-call issues.
  • Delivered customer support to high call load each shift.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Educated customers where applicable to alleviate need for future contact.
  • Provided feedback on customer service efficiency to deliver better support options.

Customer Service Representative

Convergys
Valdosta, GA, GA
04.2019 - 07.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Customer Service Specialist

Elead
Valdosta, GA, GA
11.2015 - 07.2017
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Documented customer correspondence in CRM to track requests, problems and solutions.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Education

Licensed Esthetician

WIREGRASS TECHNICAL COLLEGE
Valdosta, GA
12.2023

Skills

  • Customer Service
  • Report Generation
  • Multitasking and Prioritization
  • Issue and Complaint Resolution
  • POS Systems and Ordering Platforms
  • Data Entry
  • Creative Problem Solving
  • Customer Account Management
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Call Documentation
  • CRM Software
  • Customer Data Confidentiality
  • Performance Monitoring
  • Database Entry
  • ERP Software
  • Microsoft Office
  • Status Updates

Timeline

Customer Service Agent

Wells Fargo - remote
02.2020 - 08.2024

Customer Service Representative

Convergys
04.2019 - 07.2022

Customer Care Representative

Apple- remote
01.2017 - 05.2023

Customer Service Specialist

Elead
11.2015 - 07.2017

Licensed Esthetician

WIREGRASS TECHNICAL COLLEGE
Miranda Martin