Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Martin

Waynesboro,PA

Summary

Dynamic professional with a proven track record at American Print Consultants, adept in client advocacy and proficient in office programs. Excelled in enhancing customer satisfaction and service delivery through effective team leadership and accurate recordkeeping. Demonstrated ability to adapt and thrive in fast-paced environments, ensuring high-quality outcomes and efficient time management.

Personable and organized individual with talent for managing schedules and coordinating services. Possesses strong communication skills and adept at using software tools for tracking and reporting. Dedicated to ensuring smooth operations and achieving high levels of client satisfaction.

Experienced with cleaning and maintaining cylinders to ensure optimal performance. Utilizes precision and thoroughness to adhere to cleanliness standards. Knowledge of safety procedures and effective cleaning methods.

Overview

13
13
years of professional experience

Work History

Service Coordinator

American Print Consultants
05.2021 - Current
  • Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
  • Managed a high volume of client requests, ensuring timely and effective service delivery.
  • Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Invoicing all work orders
  • Accounting, taking payments

Cleaner

Self-employeed
01.2012 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.

Manager

Dollar General
01.2017 - 05.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

KIVA

Staples
01.2014 - 01.2017
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Picked products & packed boxes

Education

High School Diploma -

Waynesboro Area Senior High School
Waynesboro, PA
07-2012

Skills

  • Telephone communication
  • Accurate recordkeeping
  • Client advocacy
  • Notetaking and documentation
  • Goal setting
  • Team leadership
  • Individualized service plans
  • Service monitoring and evaluation
  • Proficiency in office programs
  • Responsible
  • Good Time Management

Timeline

Service Coordinator

American Print Consultants
05.2021 - Current

Manager

Dollar General
01.2017 - 05.2021

KIVA

Staples
01.2014 - 01.2017

Cleaner

Self-employeed
01.2012 - Current

High School Diploma -

Waynesboro Area Senior High School
Miranda Martin