Miranda Martin
Warren,OH
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Warehouse Associate
HomeGoods Distribution Center
Warren, OH
07.2020 - 11.2023
- Maintained accurate inventory records through manual and computerized systems.
- Packed goods for shipment in accordance with customer instructions.
- Performed problem solving tasks
Warehouse Associate
TLC Home Health Inc.
Warren, OH
08.2017 - 07.2020
- Provided assistance to patients with activities of daily living, such as bathing and dressing.
- Organized medical records for patient care plans and ensured accuracy.
- Greeted patients, answered questions and scheduled appointments.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
Call Center Representative
Alorica
Niles, OH
11.2016 - 08.2017
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
Assistant Manager
Dunkin' Donuts
Ravenna, OH
04.2015 - 11.2016
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
Education
High School Diploma -
Tctc
Warren, OH08-2016
Skills
- Inventory Counting
- Quality Control
- Database Entry
- Sales Expertise
- Customer Satisfaction
- Forklift Operation
- Shipment Processing
- Material Handling
- Inventory Staging
- Customer-Focused
Certification
- CPR certified
- First responder
- Forklift certified
- Cosmetology
Timeline
Warehouse Associate
HomeGoods Distribution Center
07.2020 - 11.2023
Warehouse Associate
TLC Home Health Inc.
08.2017 - 07.2020
Call Center Representative
Alorica
11.2016 - 08.2017
Assistant Manager
Dunkin' Donuts
04.2015 - 11.2016
High School Diploma -
Tctc