Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Miranda Martinez

Aransas Pass,TX

Summary

Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

20
years of professional experience

Work History

Studio 6 Extended Stay
Ingleside, TX

Front Desk Receptionist
02.2018 - Current

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Used internal software to process reservations, check-ins and check-outs.
  • Collected room deposits, fees and payments.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Confirmed relevant guest information and payment methods to prevent fraud.
  • Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
  • Maintained transaction security by verifying payment cards against identification.
  • Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
  • Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
  • Protected guest valuables with main safe or in individual boxes to maximize security.
  • Prepared weekly employee work schedules for team members.
  • Explained details regarding property to acclimate patrons to resort environment.
  • Promoted local entertainment and sporting events and offered details to assist patrons.

Tractor Supply Company
Aransas Pass, TX

Lead Receiver
07.2013 - 01.2017

Job overview

  • Unloaded pallets and deliveries and organized products in warehouse.
  • Double-checked cargo inventories and documentation for accuracy.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Regularly reviewed invoices and double-checked orders.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Worked with inventory managers and unloaders to plan deliveries.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Recorded regular progress and issues with products.
  • Coordinated warehouse organization scheme and product placements.
  • Moved shipment materials to and from designated areas using lift and hand trucks.

Tractor Supply Company
Aransas Pass, TX

Cashier Team Lead
07.2013 - 01.2017

Job overview

  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Communicated with customers and team members to solve problems.
  • Operated POS cash register and equipment to collect payments.
  • Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
  • Monitored areas for security issues and safety hazards.
  • Controlled merchandise zoning and monitored compliance with merchandising guidelines.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Majestic Yacht Ventures
Corpus Christi, TX

Deckhand
05.2011 - 08.2015

Job overview

  • Laid and transferred rigging, safely handled lines and checked tow for [Number] vessels.
  • Assisted with navigation and [Type] tasks as look-out.
  • Shifted, dropped and picked up over [Number] barges.
  • Handled and disposed of chemicals and hazardous or caustic materials in compliance with safety data sheets.

Majestic Yacht Ventures
Corpus Christi, TX

Stewardess
05.2011 - 08.2015

Job overview

  • Ensured vessel and passenger compliance with policies, procedures, regulations and safety guidance.
  • Ensure safety and comfort of customers onboard vessel.
  • Answered passengers' questions and provided solutions to issues arising during charter.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Served beverages and food items from bar and provided information about cruise offerings to passengers.
  • Offered personalized assistance to children, elderly and passengers with special needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Education

Del Mar College
Corpus Christi, TX

from Business Administration And Management

New Beginning Christian School
Rockport, TX

High School Diploma
06.2012

Skills

  • Call Answering and Routing
  • Data Research and Analysis
  • Customer Service
  • Computer Proficiency
  • Telephone Etiquette
  • Positive Attitude and Energetic
  • Greet Guests
  • Visitor and Customer Relations
  • Front Desk Operations
  • Call Transfers
  • Setting Reservations
  • Critical Thinking
  • Posting Charges
  • Room Assignments

Timeline

Front Desk Receptionist

Studio 6 Extended Stay
02.2018 - Current

Lead Receiver

Tractor Supply Company
07.2013 - 01.2017

Cashier Team Lead

Tractor Supply Company
07.2013 - 01.2017

Deckhand

Majestic Yacht Ventures
05.2011 - 08.2015

Stewardess

Majestic Yacht Ventures
05.2011 - 08.2015

Del Mar College

from Business Administration And Management

New Beginning Christian School

High School Diploma

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Miranda Martinez