Miranda Martinez
Phoenix
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Work Study Student
South Mountain Community College
2023.08 - Current
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Interacted with faculty by phone, email, or in-person to provide information.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Assisted in planning and running special events such as orientations, conferences and fundraisers.
- Input data into spreadsheets and databases.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Front Desk
Pilates Tempe
2023.06 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated..
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Collected payments, processed transactions and updated relevant records.
Shift Lead
Crumbl Cookies
2021.02 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Completed cash and credit card transactions accurately using POS software.
- Mix and bake cookie dough as well as frosting
- Prepared products to be sold while maintaining quality
Restaurant Hostess
Zipps Sports Grill
2020.11 - 2021.03
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Used cash registers and credit card machines to cash out customers.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associates of Arts - Psychology in Behavioral health sciences
South Mountain Community College
11.2023
Skills
- Administrative Support
- Spreadsheet Development
- Compiling Data
- Computer Skills
- Event Planning Assistance
- Operations Monitoring
- Work Delegation
- Cash Handling
Timeline
Work Study Student
South Mountain Community College
2023.08 - Current
Front Desk
Pilates Tempe
2023.06 - Current
Shift Lead
Crumbl Cookies
2021.02 - Current
Restaurant Hostess
Zipps Sports Grill
2020.11 - 2021.03
Associates of Arts - Psychology in Behavioral health sciences
South Mountain Community College
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