Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Timeline
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Miranda Martinez

Chicago,IL

Summary

Pursuing a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

7
7
years of professional experience

Work History

In Home Caregiver

TLC Nannies and Sitters
05.2023 - Current
  • Followed nutritional plans to prepare optimal meals for the child when necessary
  • Completed entries in daily activity report to accurately document and report child progress
  • Ensured a safe and clean home environment by performing light housekeeping tasks such as cleaning up during play time,meal time, snack time, etc.
  • Developed conflict resolution skills among siblings by teaching effective communication techniques and encouraging teamwork during playtime activities.
  • Assisted parents with improving their work-life balance by providing reliable and flexible childcare services.
  • Strengthened literacy skills in young children through interactive reading sessions designed to foster comprehension development.
  • Supported children''s emotional well-being through active listening, empathy, and gentle guidance during difficult situations.
  • Implemented consistent routines for homework completion, mealtime, bedtime, and morning preparations to promote structure in daily life.
  • Provided exceptional care for infants by feeding them according to parental guidelines, changing diapers regularly, and ensuring they received adequate sleep periods throughout the day.
  • Ensured children''s physical health through outdoor activities, sports participation, and supervised playtime that promoted exercise.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Played games, worked on puzzles, and read books to young children.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Planned fun outings and educational activities to keep children entertained.

Front Desk Receptionist

Precision Dental Care
07.2022 - 04.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
  • Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
  • Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
  • Streamlined insurance claims processing for faster reimbursement and improved patient experience.
  • Managed patient billing processes for timely, accurate payments.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Processed medical insurance claims and payments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Submit pre-authorizations for patients to see if they qualify for ortho,
  • Verify PPO insurances
  • Input Illanicare/Meridian and dentaquest checks
  • Make Recall phone calls to try to schedule patients in once they are due for their 6 month cleaning,
  • Send UIC referrals for pediatric,endodontic and oral surgery,
  • Help patients apply for care credit,
  • Submit insurance claims including NEA's for insurances that require x-rays
  • Submit pre-treatment estimates

Front Desk Receptionist

Northshore Clinical Labs
12.2021 - 07.2022
  • Check in any daily specimens,
  • Complete any mail that gets delivered
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Completed all tasks in compliance with company policies and procedures.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.

Co-Manager

Little Caesars
04.2017 - 04.2021
  • Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
  • Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
  • Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
  • Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
  • Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
  • Accomplished multiple tasks within established timeframes.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High school diploma -

Multicultural Academy
Chicago, IL
06.2018

Skills

  • Computer Skills
  • Creativity Enhancement
  • Time management
  • Multitasking abilities
  • Problem Solving
  • Critical Thinking
  • Active Listening
  • Team Building
  • Organizational Skills

Languages

Spanish
English

Personal Information

Authorized to work in the US for any employer

Timeline

In Home Caregiver

TLC Nannies and Sitters
05.2023 - Current

Front Desk Receptionist

Precision Dental Care
07.2022 - 04.2023

Front Desk Receptionist

Northshore Clinical Labs
12.2021 - 07.2022

Co-Manager

Little Caesars
04.2017 - 04.2021

High school diploma -

Multicultural Academy

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Miranda Martinez