Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Matlick

Matawan

Summary

Qualified receptionist with a proven track record in customer service. Adept at appointment scheduling and clerical support, I excel in enhancing customer satisfaction, consistently delivering exceptional service and fostering loyalty in fast-paced environments. I am confidently able to demonstrate strong communication and multitasking skills to handle high-pressure environments effectively.

Overview

5
5
years of professional experience

Work History

Counter Person

Pizza Heaven
05.2024 - Current
  • Provided exceptional customer service by greeting and assisting customers with inquiries.
  • Operated cash register efficiently, processing transactions accurately and swiftly.
  • Maintained cleanliness and organization of counter area to enhance customer experience.
  • Handled customer complaints professionally, resolving issues to maintain satisfaction.
  • Restocked counter displays periodically throughout the day, maintaining an appealing presentation for customers.

Receptionist

Kiro Group
03.2023 - 03.2025
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Organized, maintained and updated information in computer databases.

Assistant Store Manager

Bubbakoos Burritos
04.2022 - 07.2024
  • Assisted in daily store operations, ensuring efficient workflow and exceptional customer service.
  • Trained and mentored new team members on store policies and procedures.
  • Collaborated with management on staff scheduling to ensure adequate coverage during peak hours.
  • Addressed customer inquiries and resolved complaints to maintain high satisfaction rates.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Barista

Dunkin' Donuts
06.2020 - 12.2022
  • Provided exceptional customer service, ensuring positive experiences and fostering customer loyalty.
  • Trained new baristas on coffee preparation techniques and equipment usage to maintain consistency.
  • Managed inventory levels, conducting regular stock checks to minimize waste and optimize ordering processes.
  • Maintained cleanliness and organization of workstations to comply with health and safety regulations.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.

Education

General Education

Matawan Aberdeen Regional High School
Matawan, NJ
06-2022

Skills

  • Excellent work ethic
  • Customer and client relations
  • Appointment scheduling
  • Tech-Savvy
  • Administrative support
  • Positive attitude

Timeline

Counter Person

Pizza Heaven
05.2024 - Current

Receptionist

Kiro Group
03.2023 - 03.2025

Assistant Store Manager

Bubbakoos Burritos
04.2022 - 07.2024

Barista

Dunkin' Donuts
06.2020 - 12.2022

General Education

Matawan Aberdeen Regional High School

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