Summary
Overview
Work History
Education
Skills
Leadership Experience
Communication Skills
References
Timeline
Generic

Miranda Matthiesen

Rio Rancho,NM

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.

Overview

9
9
years of professional experience

Work History

Content Inventory/ Technician

Central Fire Restoration
01.2022 - Current
  • Managed quality control and maintained high level of customer satisfaction.
  • Followed safety practices to safeguard against injury and damage to property, co- workers and self.
  • Maintained records of customers Inventory, communicated with customers and management during project, and worked with content team to ensure successful completion of project.
  • Completed scheduled appointments on time to drive quality service.
  • Followed safety guidelines and wore protective gear when using cleaning products, non electric tools equipment, and other power tools.

Homemaker

Self
Rio, NM
05.2021 - Current
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Ensure cleanliness of household including toys, furniture, materials.
  • Assist in helping children keep a clean and organized play area and individual rooms.
  • Plan nutritious snacks and meals according to dietary guidelines set forth by son's doctor (special diet due to ADHD).
  • Read books aloud to individual child or together before bed time.
  • Encourage positive interactions between children by providing supervision.
  • Engage in creative play activities that promoted language development, physical activity and problem solving skills.
  • Organize age-appropriate activities such as games, arts and crafts and outdoor play.
  • Implement discipline strategies when needed while ensuring the safety of my children.
  • Provide a safe, nurturing and stimulating environment for my children to learn and grow.
  • Support my children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • Assist my children in development of social, communication and problem-solving skills.

Contents Associate/ Project Manager

Paul Davis Restoration of NM
11.2019 - 08.2021
  • Communication: Created and maintained relationships with vendors, adjusters, sub – contractors, content division employees and customers while building scopes, detailed inventory lists, producing estimates, and overseeing job to completion, all while ensuring customer satisfaction and maintaining company standards.
  • Leadership: Successfully exceeded sales goals set annually from 2019-2021
  • Built and established content division and use of Content Track software.

Contents Manager/ Estimator

Paul Davis Restoration of Mid Michigan
05.2015 - 10.2019
  • Communicate effectively with co-workers vendors, sub - contractors, colleagues, management, outstanding organization , detailed inventor, critical thinking, problem solving and decision making, computer skills to include MS Word and Excel, internet and Windows, Office skill to include copy, file, fax and phone etiquette, multi – line phone system, type data entry, adaptable, outstanding leadership abilities, analytical, meet deadlines, estimate writing, project managing, team player, team building, schedule/appointment scheduling
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Conducted performance reviews for team members.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with industry regulations and company policies.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Coordinated cross-departmental projects to ensure timely and successful completion.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Led a team of XX employees, ensuring high productivity and excellent customer service.
  • Family manger of household successfully raising young children, meal prepping, budging bills, scheduling appointments for household, managing school schedule and extracurricular schedules.

Education

High school Diploma -

Albuquerque High School
Albuquerque, New Mexico

Xactimate Estimate Writing Classes Level 1-3 -

Paul Davis Restoration Corporate
Albuquerque, New Mexico

Skills

  • Microsoft Excel
  • Project Managing
  • Budget Planning
  • IICRC Certified- content clean
  • Team building/Team Player
  • Workflow Analysis
  • Critical Thinking
  • Estimating/Scoping Sites
  • Xactimate/Xactware
  • Contents Track/ Inventory
  • Matterport
  • Inventory Tracking
  • Customer Service
  • Inventory Control
  • Records Management
  • Material Handling

Leadership Experience

Successfully exceeded sales goals set annually from 2019-2021. Built and established content division and use of Content Track software.

Communication Skills

Created and maintained relationships with vendors, adjusters, sub – contractors, content division employees and customers while building scopes, detailed inventory lists, producing estimates, and overseeing job to completion, all while ensuring customer satisfaction and maintaining company standards.

References

Available upon request.

Timeline

Content Inventory/ Technician

Central Fire Restoration
01.2022 - Current

Homemaker

Self
05.2021 - Current

Contents Associate/ Project Manager

Paul Davis Restoration of NM
11.2019 - 08.2021

Contents Manager/ Estimator

Paul Davis Restoration of Mid Michigan
05.2015 - 10.2019

High school Diploma -

Albuquerque High School

Xactimate Estimate Writing Classes Level 1-3 -

Paul Davis Restoration Corporate

Similar Profiles

CREATE PROFILE
Miranda Matthiesen