Summary
Overview
Work History
Skills
Timeline
Generic

Miranda McCoy

Vidor

Summary

Dynamic leader with a proven track record at Tri-Con Inc, excelling in customer service and problem-solving. Skilled in multitasking and organization, adept at enhancing sales productivity and customer loyalty through outstanding communication. Mastered 50 to 60 WPM and accurately entering and verifying invoice numbers, demonstrating strong data entry skills and a proven track record of maintaining high accuracy in fast-paced environments.

Overview

14
14
years of professional experience

Work History

Store Manager

Tri-Con Inc
12.2018 - Current
  • Established a welcoming atmosphere to encourage repeat business.
  • Analyzed sales data for strategic planning and resource allocation.
  • Resolved customer complaints for improved store reputation and loyalty.
  • Motivated staff to achieve store goals for enhanced sales productivity.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Front Desk Receptionist

MCM Elegante
10.2020 - 01.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Assistant Store Manager

Tri-Con Inc
06.2017 - 12.2019


  • Executed merchandising strategies for increased product visibility and sales.
  • Analyzed sales data for informed decision-making on product placement.
  • Guided team members through challenges with clear communication and understanding.
  • Strengthened customer loyalty with personalized interactions and follow-ups.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.

Customer Service Representative

Tri-Con Inc
06.2016 - 06.2017
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Waitress

MCM Elegante
01.2015 - 11.2015
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Babysitter/Nanny

Andy
05.2012 - 03.2013
  • Developed routines to help children feel secure and comfortable.
  • Organized fun activities and games to keep children engaged and entertained.
  • Adapted to children's moods and needs to provide emotional support.
  • Followed specific guidelines from parents regarding children's routines and preferences.
  • Cared for children by preparing meals and providing snacks.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.

Sales Floor Associate

Wal-Mart Supercenter
03.2011 - 02.2012
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Outstanding communication skills
  • Supply ordering
  • 10 key invoice entries
  • 50 to 60 WPM

Timeline

Front Desk Receptionist

MCM Elegante
10.2020 - 01.2021

Store Manager

Tri-Con Inc
12.2018 - Current

Assistant Store Manager

Tri-Con Inc
06.2017 - 12.2019

Customer Service Representative

Tri-Con Inc
06.2016 - 06.2017

Waitress

MCM Elegante
01.2015 - 11.2015

Babysitter/Nanny

Andy
05.2012 - 03.2013

Sales Floor Associate

Wal-Mart Supercenter
03.2011 - 02.2012

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Miranda McCoy