Miranda McKnight
Columbia,TN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Quality Inspector
atco / automation
04.2022 - 02.2023
- Inspected manufactured parts with accuracy, reporting problems or defects quickly.
- Presented clear, organized data in graphs, charts, tables and written reports.
- Discarded and rejected products, materials and equipment not conforming with specifications.
- Performed frequent visual inspections to root out tolerance and compliance issues.
- Utilized gauges, tools and equipment to complete in-depth assessments.
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Private Caregiver/Personal Assistant
band of angels
11.2019 - 04.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Administered medication as directed by physician.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
In Home Caregiver
Home Instead
07.2018 - 11.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Cust. Service Rep / tech advisor for apple
IBEX LOGISTICS LLC
11.2015 - 07.2018
- Customer service rep for DTV & AT&T
- Apple Tech support for iOS TEIR 1 & 2, MAC TEIR 1 & 2
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained productivity and quality standards at all times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer calls and emails to answer questions about products and services.
- Accepted payments and updated accounts with latest information.
- Maintained and managed customer files and databases.
- Provided information about company products and services, and capitalized on upsell opportunities.
- Scheduled appointment to resolve more complex issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Telemarketing Sales Representative
Ace Industrial Supply Inc.
05.2014 - 11.2015
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily cold calling and outreach to build sales pipeline.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
Education
High school diploma -
Spring Hill High School
Spring Hill, TN05.2009
Skills
- Keen Eye for Detail
- Documentation Abilities
- Corrective Actions
- Documentation Skills
- Account Management
- Technical Support
- Customer Support
- Customer Relationship Management
- Schedule Management
- Trend Tracking
- Customer Relations
- Complaint Handling
- Telephone Etiquette
- Attention to Detail
Timeline
Quality Inspector
atco / automation
04.2022 - 02.2023
Private Caregiver/Personal Assistant
band of angels
11.2019 - 04.2022
In Home Caregiver
Home Instead
07.2018 - 11.2019
Cust. Service Rep / tech advisor for apple
IBEX LOGISTICS LLC
11.2015 - 07.2018
Telemarketing Sales Representative
Ace Industrial Supply Inc.
05.2014 - 11.2015
High school diploma -
Spring Hill High School