Miranda Mendoza
Henderson
Summary
Banking Associate offering six years of diversified experience. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction. Able to focus on projects, develop strategies and meet company expectations. Strong understanding with personnel, customers, and associates based on knowledge, professionalism, and integrity. To attain a position with a well-established organization that will lead to a secure future.
Overview
20
20
years of professional experience
Work History
Bank Teller
Wells Fargo
03.2024 - Current
- Assisted customers with a variety of banking transactions including deposits, withdrawals, and account inquiries while ensuring compliance with bank policies and security procedures.
- Delivered exceptional customer service in-person and over the phone, resolved client issues efficiently, and educated customers on financial products tailored to their needs.
- Maintained daily balancing of cash drawer and ATM, supported branch goals through product referrals, and contributed to a smooth and efficient banking experience.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
Universal Banker/Teller
Bank of The West
12.2019 - 09.2023
- Became Branch Supervisor for team transactions, responsible for accurately making decisions for processing account transactions with established policies and procedures.
- Handled all client problems directly in person.
- Cross-selling products based on client’s needs, opening and closing accounts and loans, ordered weekly in branch cash shipments in and out.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Managed high volumes of transactions while maintaining exceptional speed and accuracy levels.
- Crosssold banking products and services to meet individual customer needs and boost revenue growth.
Escrow Assistant
Ticor Title of Nevada
01.2017 - 03.2018
- Third-Party Agent for Real Estate transactions.
- Held the financial assets of other parties of a purchase agreement contract.
- Prepared reports and inventory of all documents to related deals in an organized and timely manner.
- Proactively communicated and collaborated with customers for loan closing requirements and regulations.
- Regular updating details and providing communication to all parties through varies of escrow closings through all stages.
- Assisted with the successful closing of numerous escrow transactions, ensuring all parties were informed and satisfied.
- Maintained open communication with lenders, brokers and borrowers.
Receptionist-Escrow Assistant
National Title Company
01.2014 - 01.2017
- Started as a Receptionist and shortly after promoted to Escrow Assistant.
- Performed various of clerical tasks entering and gathering client’s financial information into computer and prepared escrow documents for real estate loan and cash closings in a timely manner.
- Distributed funds, and assets payments to proper party departments.
- Precisely clearing title reports for a completed and accurate mortgage transaction closing.
- Confirmed appointments, communicated with clients, and updated client records.
Receptionist-Escrow Assistant
National Title Company
01.2005 - 12.2007
- Started as a Receptionist and shortly after promoted to Escrow Assistant.
- Performed various of clerical tasks entering and gathering client’s financial information into computer and prepared escrow documents for real estate loan and cash closings in a timely manner.
- Distributed funds, and assets payments to proper party departments.
- Precisely clearing title reports for a completed and accurate mortgage transaction closing.
Education
Business Marketing
College of Southern Nevada
05.2025
High School Diploma -
Palo Verde High School
Las Vegas, NV01.2003
Skills
- Leadership
- Organization
- Problem-solving
- Teamwork
- Accountable and Dependable
- Communication
- Decision Making
- Staff Training and Development
- Analytical and Critical Thinking
- Attention to detail
- Professionalism and courtesy
- Money handling
- Sales and Cross-selling
License
Notary Public, 21-0388-01, 01/26/26
Timeline
Bank Teller
Wells Fargo
03.2024 - Current
Universal Banker/Teller
Bank of The West
12.2019 - 09.2023
Escrow Assistant
Ticor Title of Nevada
01.2017 - 03.2018
Receptionist-Escrow Assistant
National Title Company
01.2014 - 01.2017
Receptionist-Escrow Assistant
National Title Company
01.2005 - 12.2007
Business Marketing
College of Southern Nevada
High School Diploma -
Palo Verde High School
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