Miranda Mercado
Tallahassee,FL
Summary
Detail-oriented and customer-focused professional with 2+ years of experience in administration, guest services, and academic support environments. Proven ability to manage daily operations, coordinate logistics, and resolve issues efficiently while enhancing customer satisfaction. Strong communicator with excellent organizational, multitasking, and problem-solving skills, able to thrive in fast-paced settings. Background in psychology with hands-on experience supporting faculty, students, and research initiatives, including AI applications in higher education. Committed to delivering high-quality service, improving processes, and contributing to team success.
Overview
4
4
years of professional experience
Work History
LAB ATTENDANT
Florida State University
Tallahassee, US
05.2026 - Current
- Assisted director with researching AI impacts on higher education and compiled accessible resource guides for faculty and students.
- Monitored computer lab, study rooms, and conference room usage to maintain space availability and operational readiness.
- Supported faculty, students, and staff in labs and study spaces by resolving technical and access issues promptly.
- Managed reservations and equipment checkouts (laptops, clickers, webcams, projectors) ensuring proper tracking and timely returns.
ADMINISTRATION
Escape the Terrace Escape Room
Tampa, US
12.2022 - 08.2023
- Greeted guests, explained game rules clearly, and guided teams to improve session flow and safety.
- Operated as game master, monitoring gameplay and resolving issues to maintain player engagement and satisfaction.
- Produced and scheduled multimedia content to grow online engagement and drive measurable interest in events.
- Coordinated event planning and logistics for owner initiatives, improving execution and attendance.
- Addressed guest concerns proactively, diagnosing problems and delivering tailored solutions to increase repeat visits and referrals.
Education
BACHELOR OF SCIENCE - General Psychology
Florida State University
Tallahassee, FL, US05-2026
Skills
- Time Management
- Communication Skills
- Adaptability
- Critical Thinking
- Multitasking
- Interpersonal Skills
- Organizational Skills
- Data Entry
- Customer Service
- Collaboration
- Resourcefulness
- Flexibility
- Process Documentation
- Digital Literacy
References
Dr. Dina Vyortkina, dvyortkina@admin.fsu.edu, (850) 644-9623
Additional Information
Humane Society of Tampa Bay, Volunteer, Metropolitan Ministries, Volunteer, Career Source Tampa Bay, Participant, Participated in leadership program where participants were taught leadership skills, roles, and responsibilities.
Timeline
LAB ATTENDANT
Florida State University
05.2026 - Current
ADMINISTRATION
Escape the Terrace Escape Room
12.2022 - 08.2023
BACHELOR OF SCIENCE - General Psychology
Florida State University