Miranda Miller
Dayton,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant/Secretary
Goose Creek Consolidated
09.2021 - Current
- Supported seamless office operations with full accountability for clerical tasks
- Delivered messages to staff and management via email and in person
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Answered phone calls and responded to customer emails
- Resolved disputes to support customer satisfaction
- Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Diffused customer complaints and concerns to maintain excellent customer relations
- Managed calendars and arranged appointments
- Answered multi-line telephone system to direct calls and take messages
- Compiled, copy, sort and file records of office activities, business transactions, and other activities
- Typed, formatted, and proofread outgoing correspondence and documents
- Assisted department personnel in completion of routine tasks to meet deadlines
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
Salon Receptionist
JCPENNY
06.2018 - 03.2020
- Trained new hires on new appointment scheduling, opening, closing duties and generating and balancing daily revenue reports
- Achieved specified sales targets by promoting special treatments, additional services, and products
- Practiced safety procedures by implementing policies to keep clients and staff safe from potential hazards
- Consistently kept reception area clean and tidy and maintained presence at desk area
- Listened closely to customer complaints and responded appropriately to issues
- Introduced new beauty products to consumers by informing clients about use and benefits
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots
- Resolved customer complaints or problems to decrease escalation issues to corporate
- Assigned duties or work schedules to employees for adequate shift coverage
- Evaluated employee performance quarterly and annual reviews.
Sales Associate
Luxottica Sunglasses
09.2016 - 05.2018
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral
- Maintained records related to sales, returns, and inventory availability
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Tracked stock using company inventory management software
- Maintained organized, presentable merchandise to drive continuous sales
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Trained and developed new sales team associates in products, selling techniques, and company procedures
- Educated customers on promotions to enhance sales
- Processed product returns and assisted customers with other selections
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Prepared merchandise for sales floor by pricing or tagging
- Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.
Education
Bachelor of Science - Sociology
Texas Southern University
Houston, TX06.2026
Skills
- Employee Evaluation
- Relationship development
- Process improvement
- Team management
- Problem resolution
- Customer service
- Communications
- Front Desk
- Strategic Planning
- English
- Management
- Research
- Pricing
- Currently enrolled in program
- Clerical Support
- Invoice Processing
- Minute Taking
Certification
Medical Billing and Coding, April 2021
Timeline
Administrative Assistant/Secretary
Goose Creek Consolidated
09.2021 - Current
Salon Receptionist
JCPENNY
06.2018 - 03.2020
Sales Associate
Luxottica Sunglasses
09.2016 - 05.2018
Bachelor of Science - Sociology
Texas Southern University
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