Miranda Morgan
Mebane,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Operations Technician
Appalachian Underwriters, Inc.
11.2023 - Current
- Reduced downtime through proactive troubleshooting and resolution of network, server, and storage issues.
- Streamlined data center operations by implementing efficient monitoring protocols and procedures.
- Maintained a high level of availability for all systems by addressing incidents quickly through effective root cause analysis and incident management processes.
- Contributed to disaster recovery efforts by executing established plans and procedures during critical events.
Technical Underwriter
Appalachian Underwriters, Inc.
01.2022 - Current
- Developed pricing models tailored to specific industries or lines of business for more accurate premium calculations.
- Maintained a profitable book of business by effectively balancing risk tolerance with premium growth goals.
- Collaborated with brokers to negotiate policy terms, leading to mutually beneficial agreements and stronger business relationships.
- Built positive client relationships through clear communication of underwriting decisions and prompt responses to inquiries.
- Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
Underwriting Assistant
Appalachian Underwriters, Inc.
09.2020 - Current
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Served as a liaison between underwriters and other departments, ensuring smooth workflow and timely completion of tasks related to policy processing.
Administrative Assistant
National Agents Alliance (NAA)
07.2018 - 06.2020
- Answer phones and greet visitors, schedule appointments and maintain calendars, schedule and coordinate staff and other meetings, collate and distribute mail, prepare communications, such as memos, emails, invoices, reports and other correspondence, write and edit documents from letters to reports and instructional documents, create and maintain filing systems, both electronic and physical, manage accounts and perform bookkeeping
Server
Waffle House
03.2016 - 07.2018
- Processing payments of various amounts, multi-tasking by taking multiple orders and answering phones at the same time, cleaning dishes in between customers
Cash Manager
Smithfields Chicken & BBQ
03.2014 - 03.2016
- Taking deposits to the bank, Customer service, Safe Counts, Inventory of product
Line Leader/ Cashier
Moes Southwest Grill
03.2012 - 03.2014
- Stocking products, Customer Service, Cooking, Inventory of all stock
Education
Associate of Applied Science - Criminal Justice
ALAMANCE COMMUNITY COLLEGE
Graham, NC06.2022
High School Diploma -
ALAMANCE COMMUNITY COLLEGE
Graham, NC01.2012
Skills
- Administrative Experience
- Event Planning
- Operational Efficiency
- Issue Research
- Report Preparation
- Data Collection
- 5S principles
Additional Information
knowledgeable in Microsoft Word, Powerpoint and Excel, ability to type 40 wpm, quality customer service, managed inventory of over $50,000 in products
Timeline
Operations Technician
Appalachian Underwriters, Inc.
11.2023 - Current
Technical Underwriter
Appalachian Underwriters, Inc.
01.2022 - Current
Underwriting Assistant
Appalachian Underwriters, Inc.
09.2020 - Current
Administrative Assistant
National Agents Alliance (NAA)
07.2018 - 06.2020
Server
Waffle House
03.2016 - 07.2018
Cash Manager
Smithfields Chicken & BBQ
03.2014 - 03.2016
Line Leader/ Cashier
Moes Southwest Grill
03.2012 - 03.2014
Associate of Applied Science - Criminal Justice
ALAMANCE COMMUNITY COLLEGE
High School Diploma -
ALAMANCE COMMUNITY COLLEGE
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