Miranda Morinville

As a Process Guide at Amazon, I play a pivotal role in driving operational excellence and enhancing team performance key responsibilities include:

• Optimize Associate Performance, mentor and support junior Associates to achieve their highest potential and meet performance targets
• Streamline Operations, Identify and resolve friction points within processes to ensure smooth and efficient workflows
• Oversee Shipments
• Monitor the entire lifecycle of customer shipments-both virtually and on-site- to ensure accuracy and timely deliveries
• Support Management
• Act as a valuable liaison for managers by providing on-the-ground insights and assistance
• Manage Daily Operations
• Facilitate departmental activities by allocating labor, leading meetings, assigning tasks, and directing work
• Coordinate and Communicate
• Engage with internal and external suppliers, track labor hours, and report on key metrics to ensure seamless operations.

Key responsibilities include:

• Item Management
• Locate, prepare, and label items according to load plans
• Machinery Operation
• Use stock pickers and forklifts to move materials between receiving, storage, and production areas
• Maintain knowledge of operations and products; monitor and manage daily and weekly reports
• Perform tasks requiring lifting up to 75 lbs, and engage in activities such as pushing, pulling, bending, and kneeling
• Efficiency and Supervision
• Oversee material flow, storage, and global order fulfillment; adjust schedules for optimal efficiency
• Issue Resolution: Address service issues and process returns promptly
• Recognized as a top performer and promoted to LWW within the first year; cross-trained in multiple warehouse functions.

As a Solutions Specialist at Wireless Zone, my responsibilities include:

• Professional Representation: Maintain a knowledgeable and professional demeanor while assisting customers
• Product Expertise: Acquire and apply comprehensive knowledge of cell phones, tablets, and other products to effectively address customer needs and demonstrate product features
• Sales and Promotions: Utilize promotional offers and persuasive techniques to drive product sales
• System Navigation: Efficiently navigate multiple software systems for managing customer accounts, processing transactions, and transferring information between accounts and products
• Customer Service: Deliver exceptional service by addressing customer needs, explaining service details and billing, and ensuring complete satisfaction before departure
• Store Operations: Uphold store cleanliness, manage cash deposits, and follow procedures for safe entry and closure
• Responsible for opening and closing the store and achieving daily goals and challenges while maintaining a positive attitude.

As an Assistant Property Manager, I was responsible for:

• Property Oversight: Managed a portfolio of real estate properties, including AirBNB and vacation homes, ensuring exceptional service for tenants and guests
• Tenant Relations: Cultivated positive relationships with both prospective and current tenants through effective communication and personalized service
• Leasing and Maintenance: Conducted research to identify potential tenants, arranged property viewings, and ensured the prompt and efficient resolution of maintenance requests
• Financial Management: Administered budgets, processed payments, verified renter income, and implemented default protocols
• Maintained accurate financial records and executed detailed lease agreements in compliance with legal standards
• Organizational Systems: Developed and maintained organizational systems for precise record-keeping, efficient financial transactions, and swift resolution of tenant concerns.

As a Sales Representative at Cellular Sales

• Exhibited Professionalism: Maintained a knowledgeable and professional demeanor
• Product Expertise: Provided in-depth knowledge of cell phones, tablets, and other products, using promotions and persuasive techniques to drive sales
• System Proficiency: Navigated multiple software systems for managing customer accounts, processing transactions, and transferring information
• Customer Service: Delivered excellent service, ensuring customers understood their products and billing before leaving
• Store Operations: Managed store cleanliness, cash deposits, and safe procedures, while also handling store openings and closings, and meeting daily goals.

Responsibilities include:

• Customer Service: Deliver exceptional service and problem-solving support to current and potential members
• Membership Management: Provide detailed information on memberships, handle account setup and billing, and manage customer retention and overdue balances
• Administrative Duties: Answer phone inquiries, manage membership documents, conduct email correspondence, complete daily reports, and oversee merchandise inventory
• Workspace Maintenance: Maintain a clean workspace and ensure inventory is stocked
• Member Environment: Create a welcoming and comfortable environment for all members.

Responsibilities include:

• Guest Interaction: Greet guests warmly and provide friendly, efficient service
• Menu Knowledge: Memorize menu items and prices, ensuring accurate and high-quality food and drink delivery
• Work Space Management: Maintain a clean, organized work area and adhere to all regulations
• Training and Teamwork: Train new servers on proper etiquette, collaborate effectively with coworkers, and assist management as needed
• Operational Duties: Open and close the restaurant, restock supplies, sanitize surfaces, and ensure bar items are prepared and stocked.