Miranda Morris
Summary
Proactive Clinical Coordinator excited to transition into a new position where superb leadership and numerous management skills can be utilized. Skilled in leadership, task delegation, staff recruitment and scheduling. Committed to ensuring staff is compliant and held accountable to all safety and health standards and protocols. Committed to leading a team and developing a culture that focuses on improving patient experience and outcomes.
Overview
13
13
years of professional experience
Work History
Clinical Coordinator
Baptist Health Medical Center-North Little Rock
08.2023 - Current
- Enhance interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Develop and adjust work schedules for all staff.
- Educate staff on policy changes and procedures.
- Built strong relationships with patients and families for optimized care satisfaction.
- Identifies areas of opportunity for process improvements, leading efforts to implement changes.
- Mentor junior staff members, fostering a culture of professional growth and continuous improvement within the clinical team.
Interim Nurse Manager
Baptist Health Medical Center-North Little Rock
11.2023 - 01.2024
- Supervised, directed, and motivated high-quality performance from staff.
- Investigated and independently resolved complaints from staff, physicians, and patients by leveraging clinical judgment and unit management expertise.
- Managed staff scheduling and time off to adequately staff nursing floors and allow nurses earned time off.
- Managed 33 staff members on a 22 bed unit by providing comprehensive guidance and maintaining outstanding patient satisfaction and care standards.
- Investigated and resolved issues affecting hospital operations and patient care.
- Consistent engagement during meetings and worked diligently to improve quality numbers.
- Conducted several interviews that resulted in the hiring of staff.
Patient Flow Facilitator
Baptist Health Medical Center-North Little Rock
02.2023 - 08.2023
- Improved patient flow by efficiently coordinating room assignments and patient transfers.
- Streamlined communication between departments, optimizing patient care and staff productivity.
- Monitored patient progress, updating care team members on changing needs or concerns promptly.
- Managed bed availability by monitoring capacity levels daily, adjusting resources as needed to accommodate fluctuations in demand.
- Organized discharge planning for home care and rehabilitation care stays to ease patients' transition from hospital.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Provided backup to staff to step in to assist with various tasks whenever staff was absent or at lunch.
Charge Nurse
Baptist Health Medical Center-North Little Rock
06.2016 - 08.2023
- Streamlined nursing workflows for increased efficiency and improved patient outcomes.
- Mentored and supervised junior nurses, fostering a supportive and professional work environment.
- Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
- Participated in quality improvement initiatives, contributing to the development of best practices within the department.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Conducted daily shift briefs to inform staff of changes in patient care assignments.
- Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
Registered Nurse, Medical-Surgical Unit 3B
Baptist Health Medical Center-North Little Rock
06.2015 - 08.2016
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
Cash Register Clerk
Prairie Farmers Association
02.2011 - 05.2012
- Increased customer satisfaction by providing efficient and accurate cash register transactions.
- Maintained a clean and organized checkout area, enhancing the overall shopping experience for customers.
- Reduced wait times by swiftly processing customer payments and efficiently bagging items.
- Provided excellent customer service, addressing questions or concerns and resolving issues promptly.
- Ensured accurate financial reporting by consistently balancing the cash drawer at the end of each shift.
- Supported inventory control efforts by scanning merchandise accurately and maintaining awareness of current promotions or discounts.
- Assisted in training new cashiers, sharing best practices for efficient and effective cash handling procedures.
- Managed high-volume periods effectively by prioritizing tasks and working efficiently under pressure without sacrificing accuracy or customer service quality.
Education
Diploma of Nursing - Registered Nurse
Baptist Health Schools Little Rock
Little Rock, AR06.2015
High School Diploma -
Hazen High School
Hazen, AR05.2012
Skills
- Clinical Supervision
- Staff Supervision
- Strong Clinical Judgment
- Department Management
- Staff Coaching and Mentoring
- Staff Leadership
- Quality Improvement
- Work Planning and Prioritization
- Team building
- Active listening
- Professionalism
- Communication
Accomplishments
2016 Top Nurse Performer
Chemotherapy Administration Trained - July 2017
Board Member of Little Rock Oncology Nursing Network since 2017
Erin Shelby Propst Scholarship Recipient 2019
Hero's Celebration Award February 2019
Member of Shared Governance Practice Council since 2020
Member of the BHMC-NLR Quality team since 2021
Elite Preceptor Award June 2021
Ceca Award Winner 2022
Timeline
Interim Nurse Manager
Baptist Health Medical Center-North Little Rock
11.2023 - 01.2024
Clinical Coordinator
Baptist Health Medical Center-North Little Rock
08.2023 - Current
Patient Flow Facilitator
Baptist Health Medical Center-North Little Rock
02.2023 - 08.2023
Charge Nurse
Baptist Health Medical Center-North Little Rock
06.2016 - 08.2023
Registered Nurse, Medical-Surgical Unit 3B
Baptist Health Medical Center-North Little Rock
06.2015 - 08.2016
Cash Register Clerk
Prairie Farmers Association
02.2011 - 05.2012
Diploma of Nursing - Registered Nurse
Baptist Health Schools Little Rock
High School Diploma -
Hazen High School