Miranda M. Phillips
Saint Joseph,MO
Summary
Pharmacy professional with significant experience in leading pharmaceutical operations and clinical healthcare teams. Strong focus on team collaboration and achieving results. Skilled in pharmaceutical management, regulatory compliance, quality and patient care. Adaptable and reliable with commitment to excellence in service and outcomes.
Overview
20
20
years of professional experience
Work History
Director of Pharmacy and Quality Operations
Northwest Health Services Inc.
10.2018 - Current
- Increased workflow efficiency by leading the conversion of department's software, which increased productivity and employee satisfaction.
- Oversaw regulatory compliance initiatives, ensuring adherence to state and federal guidelines for safe pharmacy practices.
- Exceeded pharmacy department budgeted script and revenue goals for the last 5 consecutive years.
- Managed budgetary resources, controlling costs while maintaining optimal levels of pharmaceutical inventory.
- Increased utilization of 340B priced drugs to increase profit margins on scripts, while improving patient satisfaction in regard to drug pricing
- Continually analyzing department workflow and processes to ensure efficient and effective work
- Regularly update Board of Directors on pharmacy department progress, revenue, and set monthly goals
- Lead and manage 5 pharmacies, 4 of which I opened for the company, with a team of 7 pharmacists, and numerous pharmacy technicians
- Lead of Regional Clinic Administrators team on clinic processes and procedures
- Lead of NHS quality department, which identifies patient and medication safety concerns, quality insurance incentive money and identifies gaps in patient care
- Lead monthly provider meetings for Nurse Practitioner and Physician team
- Responsible for annual pharmacy department budget, staffing, and strategic planning
- Evaluated clinical protocols and pathways involving pharmacotherapy options in collaboration with medical staff members to ensure alignment with best practices.
- Create presentations for prescribers on formularies, 340B, and healthcare topics
- Knowledge and regular use of Microsoft Word, Excel, and PowerPoint software
- Manage 340B contract pharmacies, lead NHS 340B program, create policies and procedures, as well as grow the program
- Successfully navigated 340B HRSA site program audits
- Launched successful immunization programs, increasing vaccination rates among patients served by the pharmacy department.
- Managed personnel-related issues such as hiring, training, scheduling, performance evaluations, and disciplinary actions to maintain a high-performing pharmacy workforce.
- Monitor and audit patient medical records to assess medications for appropriateness, safety, effectiveness, and develop a care plan if necessary, that is conveyed to patient care team.
- Collaborated with interdisciplinary teams to optimize patient care plans, ensuring appropriate medication use and treatment adherence.
- Responsible for all pharmacy department credentialing.
PRN Medication Therapy Management Pharmacist
AspenRX Health
04.2023 - 06.2024
- Connect with 5 to 10 patients per day to complete Comprehensive Medication Reviews (CMR) in accordance with Medicare accepted standards.
- Assess patient medication lists to analyze for drug interactions, duplicate therapy, side effects, missing therapy, and underutilization.
- Effectively chart medication directions, patient medication issues, and medication changes according to CMS standards.
- Communicate with patients in patient friendly language about medication therapy and disease states.
- Provide professional clinical services to patients and prescribers in regards to medication questions and education on managing disease states.
- Motivate patients to stay adherent to their medications and take control of their health.
- Develop follow-up plans for the patient to monitor the effectiveness of the medication recommendations implemented.
Staff Pharmacist
Wal-Mart Pharmacy
05.2010 - 10.2018
- Counseling Patients about new medications and answering questions
- Collaborating with nurses and doctors to find a suitable medication for the patient
- Provide Medication Therapy Management services for eligible patients
- Administer vaccinations to 10 to 30 patients per day.
- Ensure correct drug is dispensed to patient and review the patients file for any possible drug interactions for over 400 scripts per day.
- Guide and supervise technicians on duty as well as answer any questions.
- Provided opioid specific counseling for patients at high risk or risk related drug profiles
- Set up and performed Health and Wellness fairs including blood sugar testing, lipids testing and blood pressure screenings twice yearly.
Intern
Wal-Mart Pharmacy
04.2005 - 05.2010
- Pharmacy Technician duties (filling and inputting prescriptions, insurance issues)
- Write up reports about new drugs on the market for Pharmacists for quick reference
- Practice counseling patients about medications and questions they had
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Education
Doctor of Pharmacy (PharmD) -
University of Missouri-Kansas City
Kansas City, MO05.2010
Pre-Pharmacy Curriculum -
University of Missouri-Kansas City
Kansas City, MO05.2005
Skills
- Leadership and management
- Supplier relations
- Health center quality improvement lead
- Pharmacy operations
- Six Sigma Lean Blackbelt in Healthcare Certified
- Pharmacy cost containment
- Clinical pharmacist experience
- Pharmacy accreditation
- Pharmacy revenue generation
- Very high attention to detail
- Team collaboration
- Policy and procedure experience
- Critical thinking
- 340B program knowledge and organization lead
- Team building
- Ability to manage multiple projects at once
- Dedicated office space
- Knowledge of Microsoft Word, Excel, SharePoint, and PowerPoint
- Versed and experienced in Centers for Medicare and Medicaid (CMS) standards for Medication Therapy Management and Complete Medication Reviews
- New pharmacy opening, managing and credentialing experience
- Operations oversight
Licenses and Certificates
- Missouri Pharmacist License - Missouri State Board of Pharmacy License # 2010033604
- Florida Pharmacist License - Florida State Board of Pharmacy License # PS65586
- Doctor of Pharmacy May 2010 - University of Missouri-Kansas City
- Medication Therapy Services - Missouri State Board of Pharmacy
- ASHP Pain Management Professional Certificate Completed 12.01.2023 - American Society of Health System Pharmacists
- BLS/CPR Certification - American Heart Association
- Immunization Certification - American Pharmacist Association CPN #202-0014
- Six Sigma Lean Black Belt in Healthcare - Management and Strategy Institute Certification # 193018993
Timeline
PRN Medication Therapy Management Pharmacist
AspenRX Health
04.2023 - 06.2024
Director of Pharmacy and Quality Operations
Northwest Health Services Inc.
10.2018 - Current
Staff Pharmacist
Wal-Mart Pharmacy
05.2010 - 10.2018
Intern
Wal-Mart Pharmacy
04.2005 - 05.2010
Doctor of Pharmacy (PharmD) -
University of Missouri-Kansas City
Pre-Pharmacy Curriculum -
University of Missouri-Kansas City
Similar Profiles
Sheri ShipleySheri Shipley
LPN at Northwest Health ServicesLPN at Northwest Health Services
Melissa DureeMelissa Duree
Credentialing Specialist at Northwest Health ServicesCredentialing Specialist at Northwest Health Services
Robin MoppinRobin Moppin
Medical Billing and Coding Manager at Northwest Health ServicesMedical Billing and Coding Manager at Northwest Health Services
Remington BoldridgeRemington Boldridge
Operator at Green Bay PackagingOperator at Green Bay Packaging
Megan DentonMegan Denton
Community Living Supervisor at Easter Seals MidwestCommunity Living Supervisor at Easter Seals Midwest