Miranda Mullins
Dallas,TX
Summary
Innovative Human Resources Executive demonstrates talent for turning around flagging operations and spearheading growth through proactive leadership. Experienced with HRIS and data-driven approaches to personnel management, benefits administration and organizational development. Record of success in improving recruitment and retention.
Overview
12
12
years of professional experience
Work History
Human Resources Manager
North America Security & Select Services
10.2017 - Current
- Streamlined HRIS systems migrations, minimizing business impacts
- Maintained human resources regulatory compliance with local, state and federal laws.
- Administered benefits programs and analyzed compensation
- Processed payroll for 400 employees
- Oversaw regional staffing for cost-effective field operations
- Supported key processes in Sales, Finance, and Operations with business intelligence reports.
Developer/Sales Coordinator
PIRCH
11.2016 - 10.2017
- Provided exceptional service experience to clients and supported the sales team
- Maintained day-to-day account management with detailed records of sales and customer information in CRM software by updating database regularly to uphold top-notch customer service and showroom operations
- Enhanced product presentation with product demonstrations working along side sales executives
Project Coordinator
DAVACO
12.2015 - 11.2016
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed purchase orders, subcontractor agreements, and billing packages
- Maintained database and spreadsheets with accurate inventory and status.
- Monitored project progress, identified risks and took corrective action as needed.
Assistant Department Manager
Nordstrom
07.2013 - 11.2015
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
Customer Service Representative
Nordstrom
11.2011 - 07.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated expertise in store technologies and managing customer situations
- Ensured security and privacy of customer information
Education
BBA - Business Management
Brookhaven Community College
05.2015
High School Diploma -
Cedar Hill High School
05.2011
Skills
- Personnel Information Systems
- Project Management
- Human Resources Operations
- Compensation and Benefits
- Employee Support
- Organizational Systems
- Systems Development
- Records Management
- Technology Integration
- JIRA
- Workday
- Microsoft Office
Timeline
Human Resources Manager
North America Security & Select Services
10.2017 - Current
Developer/Sales Coordinator
PIRCH
11.2016 - 10.2017
Project Coordinator
DAVACO
12.2015 - 11.2016
Assistant Department Manager
Nordstrom
07.2013 - 11.2015
Customer Service Representative
Nordstrom
11.2011 - 07.2013
BBA - Business Management
Brookhaven Community College
High School Diploma -
Cedar Hill High School
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