Miranda Navarro
Beaumont,CA
Summary
Committed and hardworking Retail Associate with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate Worker
Saks OFF 5TH
10.2021 - Current
- Maintained calm demeanor and managed issues in busy, high-stress situations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Mentored new employees on cashier duties and best practices.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Handled cash with high accuracy and took care to check bills for fraud.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register to record transactions accurately and efficiently.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Opened, shelved and merchandised new products in organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Solved customer challenges by offering relevant products and services.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Built lasting relationships with customers to encourage repeat business.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Server/Cashier Team Lead
Panda Express
10.2020 - 05.2021
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Cultivated warm relationships with regular customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Carried out complete opening, closing and shift change duties
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Mojave River Academy
Beaumont, CA06.2021
Skills
- Returns processing
- Sales Development
- Merchandise Receiving and Handling
- Customer Service
- Time Management
- Cash Handling Accuracy
- Basic Mathematics
- Purchase Packaging
- Order Management
- Brand Promotion
- Upselling
- Building Customer Loyalty
Timeline
Retail Sales Associate Worker
Saks OFF 5TH
10.2021 - Current
Server/Cashier Team Lead
Panda Express
10.2020 - 05.2021
High School Diploma -
Mojave River Academy