Miranda Nave

• Contacted insurance companies to obtain prior authorization for medical procedures and medications.
• Tracked referral submission during facilitation of prior authorization issuance.
• Obtained and logged accurate patient insurance and demographic information for use by insurance providers and medical personnel.
• Verified eligibility and compliance with authorization requirements for service providers.
• Input all patient data regarding claims and prior authorizations into system accurately.
• Reached out to insurance carriers to obtain prior authorization for testing and procedures.
• Analyzed medical records and other documents to determine approval of requests for authorization.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Organized patient records and database to facilitate information storage and retrieval.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Verified patient insurance eligibility and entered patient information into system.
• Answered incoming calls, scheduled appointments and filed medical records.
• Responded to inquiries by directing calls to appropriate personnel.
• Delivered support to medical staff in completion of patient paperwork.
• Resolved customer complaints using established follow-up procedures.
• Facilitated communication between patients and various departments and staff.
• Trained new staff on filing, phone etiquette and other office duties.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Greeted and assisted patients with check-in procedures.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Provided excellent customer service to patients and medical staff.
• Engaged with patients to provide critical information.
• Compiled and maintained patient medical records to keep information complete and up-to-date.

• Adhered to strict HIPAA guidelines to protect patient privacy.
• Maintained current and accurate medical records for patients.
• Transcribed phone messages and relayed to appropriate personnel.
• Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
• Helped patients complete necessary medical forms and documentation.
• Checked patient insurance, demographic, and health history to keep information current.
• Coordinated patient scheduling, check-in, check-out and payments for billing.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Performed various administrative tasks by filing, copying and faxing documents.
• Obtained payments from patients and scanned identification and insurance cards.
• Conducted patient intake interviews, recording and documenting relevant information.
• Assisted with medical coding and billing tasks.
• Greeted visitors and initiated triage processes for clients to streamline patient flow.
• Managed office bookkeeping with insurance billing and patient payments.

• Stayed calm under pressure to and successfully dealt with difficult situations.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Engaged with patients to provide critical information.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Followed document protocols to safeguard confidentiality of patient records.
• Answered incoming calls, scheduled appointments and filed medical records.
• Responded to inquiries by directing calls to appropriate personnel.
• Verified patient insurance eligibility and entered patient information into system.
• Delivered support to medical staff in completion of patient paperwork.
• Resolved customer complaints using established follow-up procedures.
• Trained new staff on filing, phone etiquette and other office duties.
• Organized patient records and database to facilitate information storage and retrieval.
• Processed payments using cash and credit cards, maintaining accurate records of transactions.
• Greeted and assisted patients with check-in procedures.
• Recommended service improvements to minimize recurring patient issues and complaints.
• Facilitated communication between patients and various departments and staff.
• Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Provided excellent customer service to patients and medical staff.

Radiology Scheduler

• Secured confidential patient information from unauthorized access.
• Performed regular quality and validation assessments on patient data to verify accuracy.
• Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
• Retrieved medical data for physicians and patients.
• Upheld HIPAA regulations and standards for protecting patient information.
• Catalogued patient data in clinical databases and registries according to regulatory practices.
• Excellent communication skills, both verbal and written.
• Reviewed and edited transcribed reports and corrected material for spelling, grammar, and clarity.
• Completed transcription of gross and final diagnosis for medical reports.
• Maintained database of transcribed documents for easy access and retrieval.
• Provided customer service to assist clients with questions and concerns regarding medical transcription.