Miranda Nichols
Yuba City,CA
Summary
Proven expertise in patient care coordination and HIPAA compliance, demonstrated through impactful roles at Adventist Health. Skilled in fostering patient-focused care and mental health support, I excel in creating trust and confidentiality. My background includes enhancing patient well-being and streamlining care processes, showcasing a blend of compassionate service and clinical acumen. Highly motivated and committed mental health worker with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Psychiatric Medical Assistant
Chapa-De Indian Clinic
06.2024 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Explained useful coping methods to relieve depression and anxiety.
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
- Develops and implements specialized individual plans for clients to assist in identifying, minimizing or resolving problems and to ensure safety
- Works with client's family to help assist them in understanding and dealing with the client's problems
- give available community resources and sources to the patient
- maintain confidentiality of patient/client information
- maintain confidentiality of patient/client information at all times
- Advocated for and strived to protect health, safety, and rights of patient.
- understanding the principles and practices of supporting individuals in crisis or dangerous situations
- Answers the telephone, provides information, takes messages, and/or directs calls as appropriate places
Mental Health Aide
Adventist Health
01.2023 - 05.2024
- Promoted self-advocacy among clients by encouraging independence in daily living tasks while offering assistance as necessary.
- Collaborated with interdisciplinary teams to ensure comprehensive care for each patient''s unique needs.
- Ensured timely communication between healthcare providers regarding client updates and concerns for seamless continuity of care.
- Improved patient well-being by providing compassionate care and support to individuals with mental health challenges.
- Charting patient behavior every 15 minutes
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Care Coordinator/Certified Medical Assistant
Adventist Health
04.2008 - 05.2024
- Used company software and databases to maintain records of services performed and patient conditions.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Enhanced patient care by developing and implementing comprehensive care plans.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Streamlined information sharing between healthcare providers by implementing secure electronic communication systems.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Facilitated patient access to specialized medical services by building network of healthcare provider partnerships.
- Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
Manager
Bishops Pumpkin Farm
08.2022 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
Education
No Degree - Behavioral Health/ Social Work
Yuba College
Marysville CA05-2025
Skills
- Patient Care Coordination
- Legible Handwritting
- HIPAA Compliance
- Compassionate
- Clinical Documentation
- Patient-focused care
- Maintaining confidentiality
- Reliable team player
- Mental health evaluation and support
- Mental Health Disorders
Timeline
Psychiatric Medical Assistant
Chapa-De Indian Clinic
06.2024 - Current
Mental Health Aide
Adventist Health
01.2023 - 05.2024
Manager
Bishops Pumpkin Farm
08.2022 - 11.2023
Care Coordinator/Certified Medical Assistant
Adventist Health
04.2008 - 05.2024
No Degree - Behavioral Health/ Social Work
Yuba College
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