Miranda Nicholson
Dublin,CA
Summary
Highly team-oriented with ability to manage a wide variety of projects simultaneously. Proficient in an array of software programs, including Microsoft Office and Google Suite. Flexible and able to grasp new concepts and assignments quickly. Ability to successfully manage and resolve conflict. Excellent interpersonal and communication skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Emergency Services Dispatcher position. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
DISPATCH MANAGER
Central Concrete
08.2021 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Scheduled and organized delivery routes.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
- Reported to management operational activities and maintained current records.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conducted regular performance reviews for dispatch personnel, identifying areas for improvement and growth opportunities.
AMAZON DELIVERY ASSOCIATE
Intrepid Delivery
04.2021 - 08.2021
- Optimized customer satisfaction by transporting and delivering packages in a safe and timely manner
- Navigated a variety of routes throughout the delivery area.
RECEIVING CLERK
Dollar Tree Distribution Center
02.2017 - 04.2021
- Inspected incoming shipments for potential damages and other issues to ensure shipment quality
- Performed clerical and record keeping duties.
Education
Law Enforcement Administration
SAN JOAQUIN DELTA COLLEGE
Tracy, CALATHROP HIGH SCHOOL
01.2016
Skills
- Phone dispatch
- Workflow Planning
- Route Planning
- Schedule Coordination
- Customer Communication
- Call Center Software
- Daily reports
- Prioritizing calls
- Attention to Detail
- Multitasking
- Reliability
Timeline
DISPATCH MANAGER
Central Concrete
08.2021 - Current
AMAZON DELIVERY ASSOCIATE
Intrepid Delivery
04.2021 - 08.2021
RECEIVING CLERK
Dollar Tree Distribution Center
02.2017 - 04.2021
Law Enforcement Administration
SAN JOAQUIN DELTA COLLEGE
LATHROP HIGH SCHOOL
Similar Profiles
Adrian LucasAdrian Lucas
Concrete Laborer at Central ConcreteConcrete Laborer at Central Concrete
Daniel Delgado JRDaniel Delgado JR
Ready Mix Truck Driver at Central ConcreteReady Mix Truck Driver at Central Concrete
Paul Gerard PhelanPaul Gerard Phelan
AGI Truck Driver at Central Concrete PumpingAGI Truck Driver at Central Concrete Pumping