Miranda Nolen
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Paycom Payroll LLC, excelling in tax preparation and compliance. Recognized for meticulous attention to detail and complex problem-solving skills, I effectively resolved client inquiries and streamlined processes, enhancing operational efficiency. Committed to delivering exceptional customer service while fostering team collaboration and supporting management initiatives.
Overview
7
7
years of professional experience
Work History
Loss Mitigation Associate
Midland Mortgage Via Acctknowledge
02.2025 - Current
- Reviewed customer loans for accuracy and proper documentation.
- Quality checked team members work for accuracy.
- Supported daily operations by assisting team members with routine tasks and inquiries.
- Adapted quickly to new tools and systems, enhancing personal efficiency in role.
- Engaged in training sessions to improve understanding of operational protocols and safety measures.
- Assisted in identifying areas for process improvement through observation and feedback collection.
- Improved reporting accuracy by helping with time trials.
- Provided administrative support by organizing files and streamlining information retrieval processes.
Tax Specialist Sr
Paycom Payroll LLC
06.2021 - 01.2025
- Prepared accurate and timely federal, state, and local income tax returns for individuals, businesses, and non-profit organizations.
- Reviewed tax returns and amendments to ensure compliance with federal and state regulations.
- Assisted clients with inquiries related to tax issues and filings, providing timely resolutions.
- Utilized Paycom's payroll software to streamline data entry and enhance accuracy in tax calculations.
- Maintained organized records of client documentation for audits and regulatory purposes, enhancing accessibility.
- Supported training initiatives for junior staff on best practices in tax preparation and compliance standards.
- Collaborated with cross-functional teams to ensure seamless communication and coordination on tax-related matters.
- Quality checked amendments prepared by other staff members ensuring accuracy before finalizing documents for submission.
- Communicated with IRS and government entities to resolve client tax issues.
Vitamin Clerk
Sprouts Farmer Market
07.2019 - 07.2020
- Assisted customers in selecting vitamins and supplements based on individual health needs, as well as helped them locate products and educated them on product benefits.
- Implemented effective merchandising strategies to enhance product visibility and customer satisfaction.
- Coordinated seasonal displays that promoted relevant vitamins and supplements during key times of year such as flu season or allergy season.
- Monitored expiration dates, ensuring compliance with quality standards and minimizing waste.
- Contributed ideas during team meetings aimed at improving overall department performance.
- Assisted in training new employees on store policies and procedures, fostering a supportive work environment.
- Maintained a well-organized and visually appealing store environment, enhancing the overall customer experience.
- Collaborated with the team to ensure proper inventory levels were maintained, reducing out-of-stock situations, and to maintain inventory accuracy through regular stock checks.
- Addressed potential quality control issues by reporting suspected counterfeit or contaminated products promptly.
Tutor
Oklahoma Baptist University Residence Life
08.2018 - 05.2019
- Facilitated study sessions to enhance understanding of course material and promote academic success.
- Assisted students in utilizing online resources and tools for improved research and writing skills.
- Collaborated with faculty to align tutoring strategies with academic curriculum and objectives.
- Provided homework assistance using specific curriculum and materials.
- Supported students with helpful study habits and exam strategies.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Education
Bachelor Of Arts - Interdisciplinary
Oklahoma Baptist University
Shawnee, OK05.2019
Skills
- Customer service
- Attention to detail
- Computer skills
- Courteous and professional
- Problem-solving
- Management support
- Record and file management
- Multitasking and organization
- Team collaboration
- Verbal and written communication
- Honest and dependable
- Teachable
Timeline
Loss Mitigation Associate
Midland Mortgage Via Acctknowledge
02.2025 - Current
Tax Specialist Sr
Paycom Payroll LLC
06.2021 - 01.2025
Vitamin Clerk
Sprouts Farmer Market
07.2019 - 07.2020
Tutor
Oklahoma Baptist University Residence Life
08.2018 - 05.2019
Bachelor Of Arts - Interdisciplinary
Oklahoma Baptist University
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