Miranda Ortiz
Hamburg,NY
Summary
Detail-oriented professional with a strong background in risk management and client relationship management. Proven ability to achieve targets while enhancing operational integrity through effective communication and compliance with company policies.
Overview
6
6
years of professional experience
Work History
Financial Crimes Investigator
Key Bank
06.2024 - Current
- Facilitated clear communication with lines of business to ensure timely information exchange.
- Achieved monthly submission targets by submitting an average of 80 cases, exceeding goals.
- Conducted client interviews to extract essential insights for informed decision-making.
- Reviewed and gathered relevant data using various programs for accurate analysis.
- Prepared detailed notes documenting findings from interviews and case reviews.
- Adapted swiftly to changes in company policies to maintain accurate information delivery.
- Complied with company policies and procedures to ensure operational integrity.
- Utilized translation tools to overcome language barriers as needed.
Lead Specialist
Key Bank
07.2020 - 07.2024
- Implemented efficient work processes, enhancing team productivity and streamlining operations.
- Developed strong client relationships through consistent communication and tailored solutions.
- Achieved high customer satisfaction by resolving issues with proactive one-call resolutions.
- Maintained compliance with company policies and procedures throughout project management.
- Managed projects to ensure timely completion while upholding quality standards.
- Facilitated knowledge transfer through regular meetings and comprehensive training sessions.
- Conducted thorough research to resolve complex customer issues within specified time frames.
- Monitored quality assurance metrics to identify personal growth opportunities and enhance performance.
Assistant Manager
Sunoco Gas Station
Niagara Falls, New York
06.2019 - 07.2020
- Streamlined opening and closing procedures, recommending enhancements to boost daily efficiency.
- Adjusted merchandise and displays to highlight new products and promotional items.
- Conducted regular walkthroughs to identify and resolve operational issues proactively.
- Cultivated positive customer relationships by responding swiftly to service inquiries.
- Supervised and evaluated staff, fostering skill development and achievement of daily objectives.
- Managed cash register operations, ensuring accurate transactions and daily drawer balances.
- Established safe work environments, prioritizing employee security and well-being.
- Created strategic merchandise displays and maintained cleanliness to enhance store appearance.
Education
High School Diploma -
Niagara Falls High School
Niagara Falls06-2014
Skills
- Data analysis and case management
- Time and risk management
- Client relationship management
- Organizational skills
- Effective communication
- Attention to detail
Timeline
Financial Crimes Investigator
Key Bank
06.2024 - Current
Lead Specialist
Key Bank
07.2020 - 07.2024
Assistant Manager
Sunoco Gas Station
06.2019 - 07.2020
High School Diploma -
Niagara Falls High School