Miranda Otey
Ellensburg,WA
Summary
Results-driven Financial Aid Office Assistant with a strong background in customer service and organizational management. Expertise in processing applications and responding to inquiries, ready to support student success and streamline financial aid operations. Dedicated Financial Aid Office Assistant with a strong background in managing operations and ensuring compliance with regulations. Expertise in problem-solving, team collaboration, and meticulous record-keeping, aiming to enhance student support and operational efficiency.
Overview
4
4
years of professional experience
3
3
Certifications
Work History
Financial Aid Office Assistant
South Seattle College
Seattle, WA
09.2024 - 09.2025
- Processed financial aid applications and maintained accurate student records.
- Scheduled appointments for students seeking financial assistance guidance.
- Collaborated with staff to ensure compliance with federal and state regulations.
- Provided information on scholarships, grants, and loan options to students.
- Responded to inquiries regarding financial aid processes via phone and email.
- Verified student eligibility for programs based on established criteria.
- Attended meetings with faculty to discuss policy changes affecting financial aid administration.
Spa Coordinator
Head To Toe Day Spa
Seattle, WA
03.2023 - 09.2024
- Coordinated spa appointments while managing scheduling for multiple therapists.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Processed payments and managed client records with precision.
- Assisted clients with inquiries regarding services and product offerings.
- Supported marketing initiatives by promoting seasonal packages to clients.
- Handled inventory management for spa products and supplies efficiently.
- Responded to phone calls to assist customers in scheduling, rescheduling, or canceling appointments.
Assistant Manager/Barista
Compass Group USA
Seattle, WA
09.2021 - 03.2023
- Streamlined inventory management and supply chain processes to enhance service delivery efficiency.
- Trained new team members on company policies and customer service standards.
- Ensured compliance with health and safety regulations across all service areas.
- Collaborated with management to develop and implement effective operational procedures.
- Facilitated interdepartmental communication to optimize workflow efficiency.
- Supported budget management by tracking expenses and reducing operational waste.
- Supervised daily operations including shift scheduling and duty assignments.
- Managed customer service inquiries and complaints promptly.
Barista/Cashier
The French Bakery
Seattle, WA
06.2021 - 04.2022
- Crafted specialty coffee beverages while upholding high quality standards.
- Provided exceptional customer service to create a welcoming atmosphere.
- Trained new employees on beverage preparation and customer interaction.
- Managed inventory levels and restocked supplies efficiently as needed.
- Maintained cleanliness of workstations and complied with health regulations.
- Followed safety procedures when operating machinery like grinders and espresso machines.
- Developed relationships with regular customers, recognizing preferences and anticipating needs.
Education
High School Diploma -
West Seattle High School
Seattle06-2022
Associate of Arts - Nursing
South Seattle College
SeattleSkills
- Customer relationship management
- Appointment scheduling
- Inventory management
- Operational procedures development
- Training and mentoring
- Attention to detail
- Problem solving
- Team collaboration
Certification
Food Handlers Permit - WA State Department of Health
Timeline
Financial Aid Office Assistant
South Seattle College
09.2024 - 09.2025
Spa Coordinator
Head To Toe Day Spa
03.2023 - 09.2024
Assistant Manager/Barista
Compass Group USA
09.2021 - 03.2023
Barista/Cashier
The French Bakery
06.2021 - 04.2022
High School Diploma -
West Seattle High School
Associate of Arts - Nursing
South Seattle College