Miranda Owens

-Engaged in outreach campaigns aimed at reaching potential candidates to join the H&R Block team as new or experienced tax professionals.
-Developed promotional flyers for open houses and community events to enhance community engagement and assist in recruiting for the H&R Block Income Tax course.
-Provided support to tax office associates in fulfilling continuing education requirements, advancing certification levels, and motivating all to achieve qualifications for small business.
-Analyzed effective recruitment strategies and identified best practices for managing budget expenditures.

Provided leadership to three offices, collaborating with two Associate Team Leaders by provided guidance and mentorship
-Worked closely to develop newly onboarded employees by enhancing their understanding of various company programs.
-Evaluated business performance metrics and developed strategic business plans to facilitate growth.
-Assigned tasks to team members, establishing priorities and objectives.
-Maintained composure and professionalism in high-pressure situations, effectively calming tense interactions.
-Addressed customer inquiries and complaints that necessitated management-level intervention.
-Assessed employee performance and delivered continuous feedback and coaching to promote performance enhancement.
-Sourced and trained new hires to fulfill job requirements effectively.

Played a key role in enhancing departmental processes by pinpointing optimization opportunities and suggesting appropriate solutions. Responsible for managing department displays and organization. Handled product processing from deliveries and ensured proper stocking within the department. Executed markdowns on older inventory. Provided training and support for new employees. Oversaw the front area as required.

• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.

• Analyzed compliance, title documents, and appraisals during underwriting process.
• Documented underwriting decisions and provided evidence of compliance with applicable regulations.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Made approval and denial recommendations by determining accurate risk levels.
• Developed strong relationships with brokers, leading to a higher volume of quality submissions and successful underwriting.
• Assisted in developing training materials used to educate new hires on essential job functions, contributing to their successful onboarding and integration into the team.
• Mentored junior underwriters, providing guidance on best practices and improving overall team performance.
• Maintained strong relationships with third-party vendors involved in the application process, ensuring smooth transactions for all parties involved.
• Increased customer satisfaction through timely communication and efficient handling of Insurance applications.