Miranda Ozuna
Edinburg,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
09.2023 - Current
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Educated customers about billing, payment processing and support policies and procedures.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sandwich Artist
SUBWAY®Restaurants
03.2023 - 10.2023
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Accurately operated cash register to process customer payments.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Kept workplace clean and organized in line with restaurant policies.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Increased speed of service through effective multitasking and time management skills.
- Replenished serving stations with fresh food and cleaned up spills.
- Observed customer purchases in line and differentiated between standard portions.
Non-Commissioned Security Officer
American Surveillance Company
10.2022 - 11.2022
- Maneuvered communications vehicles, intrusion detection equipment, and other special-purpose equipment to facilitate operations.
- Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Investigated incidents and wrote detailed reports for superior review.
- Operated security console equipment to monitor and control access.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Assisted in emergency response situations, ensuring the safety of all individuals involved.
Restaurant Team Member
Whatabuger
12.2021 - 10.2022
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
Manager
McDonald's
03.2020 - 04.2022
- Established team priorities, maintained schedules and monitored performance.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
No Degree - Psychology
South Texas College
Mcallen, TXCertification of Business Studies - Business
STVT
McAllen, TXMedical Assistance Certification - Medical Assisting
Southern Careers Institute Inc
Pharr, TX10.2022
High School Diploma -
Edinburg North High School
Edinburg, TX06.2021
Skills
- Receiving support
- Active Listening
- POS systems expert
- Conflict Resolution
- Critical Thinking
Languages
Spanish
Limited Working
Timeline
Customer Service Representative
Teleperformance USA
09.2023 - Current
Sandwich Artist
SUBWAY®Restaurants
03.2023 - 10.2023
Non-Commissioned Security Officer
American Surveillance Company
10.2022 - 11.2022
Restaurant Team Member
Whatabuger
12.2021 - 10.2022
Manager
McDonald's
03.2020 - 04.2022
No Degree - Psychology
South Texas College
Certification of Business Studies - Business
STVT
Medical Assistance Certification - Medical Assisting
Southern Careers Institute Inc
High School Diploma -
Edinburg North High School
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