Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Miranda Pearce

Mustang ,OK

Summary

Dynamic General Manager with a proven track record at Pizza Hut, excelling in people management and customer service. Enhanced operational efficiency through strategic planning and staff training, resulting in increased sales and employee satisfaction. Skilled in payroll management and complaint handling, fostering a positive environment that drives success.

Overview

2026
years of professional experience

Work History

7-11 Store

Night Manager

Job overview

  • Supervised nightly store operations to ensure compliance with company policies and standards.
  • Managed cash handling processes, including deposits and register reconciliation.
  • Trained and mentored new staff on operational procedures and customer service protocols.
  • Monitored stock levels, conducted inventory checks, and placed orders to maintain product availability.
  • Resolved customer inquiries and issues promptly, enhancing overall shopping experience.
  • Implemented safety and security measures to protect store assets during night shifts.
  • Coordinated team schedules to optimize coverage during peak hours of operation.
  • Analyzed sales trends to inform restocking decisions and promotional strategies for upcoming days.
  • Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
  • Resolved customer complaints promptly and professionally to maintain satisfaction.
  • Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
  • Conducted nightly inventory management procedures to track sales and stock levels.
  • Resolved guest complaints effectively, working towards satisfactory outcomes that enhanced overall satisfaction levels.
  • Created nightly shift task lists to assign duties to each employee.
  • Managed Number employees in delivering smooth, productive night shift operations.
  • Maintained accurate delivery, sales and inventory records for good stock management.
  • Maintained close communication with maintenance teams throughout the evening, responding promptly to service requests and ensuring any necessary repairs were completed in a timely manner.

Pizza Hut, Restaurant Brands

General Manager
01.2022 - Current

Job overview

  • Developed operational strategies to enhance team efficiency and service quality.
  • Conducted market research to identify opportunities for growth and improvement.
  • Assisted in staff training programs to promote adherence to company standards.
  • Implemented customer feedback systems to improve service delivery and satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Supported budget management activities by tracking expenses and identifying cost-saving measures.
  • Analyzed performance metrics to inform decision-making and optimize processes.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Championed continuous improvement initiatives that enhanced operational performance across all departments.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

Self Employed Services

Caregiver
03.2016 - 07.2022

Job overview

  • Provided personalized care and support for daily living activities, enhancing client comfort and wellbeing.
  • Assisted clients with mobility challenges, ensuring safety during transfers and movement.
  • Administered medication according to prescribed schedules, maintaining adherence to health guidelines.
  • Developed tailored care plans based on individual client needs and preferences, promoting independence.
  • Communicated effectively with family members regarding client progress and changes in condition.
  • Coordinated transportation for medical appointments, ensuring clients received essential healthcare services.
  • Monitored vital signs and documented changes, facilitating timely interventions when necessary.
  • Trained new caregivers on best practices for patient care and safety protocols, fostering team competency.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.

Braums Ice Cream And Dairy

General Manager
03.2012 - 07.2016

Education

Putnam City High School
Oklahoma City, OK

GED from High School Administration
05.2002

Skills

  • People management
  • Security awareness
  • Reservations management
  • Complaint handling
  • Customer service focus
  • Payroll management
  • Guest assistance
  • Bank deposit preparation
  • Delivery overseeing
  • Shelf restocking
  • Staff training experience

Timeline

General Manager

Pizza Hut, Restaurant Brands
01.2022 - Current

Caregiver

Self Employed Services
03.2016 - 07.2022

General Manager

Braums Ice Cream And Dairy
03.2012 - 07.2016

Night Manager

7-11 Store

Putnam City High School

GED from High School Administration

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Miranda Pearce