Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miranda Pena

Northridge,CA

Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service. Approachable Hostess with extensive experience managing reservations and waitlists. Warmly greets and seats guests promptly to maintain workflows. Highly organized and committed to creating welcoming atmosphere. Outgoing Cafe Clerk with strong customer service background skilled in preparing and packaging food and beverage items in warm and friendly environment. Experienced in operating register to maintain profitability. Abides by health regulations and safety standards. Courteous and professional Cafe Clerk experienced in preparing and delivering quality beverages and food for customers while maintaining clean and comfortable establishment. Provides safe and clean conditions and attractive product displays to uphold company standards.

Overview

1
1
year of professional experience

Work History

Cafe Clerk

Erewhonmarket
05.2023 - Current
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Maintained clean and attractive product displays to entice customer purchases.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
  • Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
  • Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
  • Monitored food temperatures to comply with safety regulations.
  • Notified management of product and supply shortages to reduce disruption in availability.

Hostess

Pace Restaraunt
10.2022 - 03.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Accommodated special seating requests for guests to enhance satisfaction.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Education

Bachelor of Arts - Business Administration And Management

California State University, Northridge
Northridge, CA
05.2026

High School Diploma -

Grover Cleveland Charter High School
Reseda, CA
05.2022

Skills

  • Customer Service
  • Order Management
  • POS System Operation
  • Cleaning and Sanitizing
  • Menu Memorization
  • Product Restocking

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Cafe Clerk

Erewhonmarket
05.2023 - Current

Hostess

Pace Restaraunt
10.2022 - 03.2023

Bachelor of Arts - Business Administration And Management

California State University, Northridge

High School Diploma -

Grover Cleveland Charter High School
Miranda Pena