Miranda Pena
Hostess/Receptionist
Miami,FL
Summary
Strong leader and problem-solver dedicated to customer service and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Hostess
Key Biscayne Yacht Club
Miami, FL
3 2023 - Current
- Took reservations and to-go orders by phone, answered members questions, and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Greeted members warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Promoted business loyalty by fostering positive member relationships.
Stewardess
Miami Boat Charter
Miami, FL
08.2022 - 11.2022
- Served beverages and food items on board and provided information to passengers.
- Offered personalized assistance to children, elderly and passengers with special needs.
- Greeted passengers, assisted with bags and delivered onboard rules and announcements.
- Facilitated communication between captain and crew prior and during charters to promote smooth operations.
- Experience in working on boats ranging from 45ft-110ft and working surrounded by water for 2-10 hours.
- Established relationships with returning clients.
The Key Club (Cocktail Waitress)
Groot Hospitality
Miami, FL
03.2022 - 07.2022
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers, specials and mixed drinks to enhance sales numbers.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Komodo (Host/Receptionist)
Groot Hospitality
Miami, FL
08.2021 - 03.2022
- Improved operations through consistent hard work and dedication.
- Exceeded goals through effective task prioritization and great work ethic.
- Served high customer volumes, approximately 2500 covers per night, during special events, nights and weekends.
- Answered customers' questions, recommended items and recorded order information.
- Trained new hires in different job descriptions outside of mine.
- Managed up to 100 phone calls, emails, and reservations for returning clients.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Education
Bachelor of Science - Chaplin School Hospitality And Tourism Management
Florida International University
Miami, FL 08.2020 - 08.2024
High School Diploma -
Archbishop Coleman Carroll
Miami, FL 09.2017 - 05.2020
Skills
Hospitality Service Expertise
Memorization
Inventory
Handling Difficult Customers
Interpersonal Communications
Timeline
Stewardess
Miami Boat Charter
08.2022 - 11.2022
The Key Club (Cocktail Waitress)
Groot Hospitality
03.2022 - 07.2022
Komodo (Host/Receptionist)
Groot Hospitality
08.2021 - 03.2022
Bachelor of Science - Chaplin School Hospitality And Tourism Management
Florida International University
08.2020 - 08.2024
High School Diploma -
Archbishop Coleman Carroll
09.2017 - 05.2020
Hostess
Key Biscayne Yacht Club
3 2023 - Current
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