Miranda Pendergrass
Raleigh,North Carolina
Summary
Methodical Hostess with knowledge of customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with team members to uphold standards of service. Dedicated to maintaining strong customer loyalty with top-notch service. Skilled at creating welcoming atmosphere when attending to guests. Willingness to take on added responsibilities to meet team goals. Considered hardworking, punctual and always positive. Responsible individual with good judgment, time management and a flexible schedule. Aiming to leverage abilities to successfully fill this role. Frequently praised as hardworking by peers, I can be relied upon to help your company achieve its goals.
Overview
7
7
years of professional experience
Work History
Housekeeping Associate
The Umstead Hotel And Spa
02.2023 - Current
- Managed room assignments of approximately 23 - 27 rooms per shift
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Replaced used towels, bedding, and other amenities such as toiletries, robes, and complementary comforts.
- Hand-dusted and wiped down furniture, fixtures, and bathrooms to keep areas clean and comfortable while following safety protocols and procedures.
- Responded to requests from patrons for linens and toiletries.
Package Handler
UPS: United Parcel Service
11.2022 - 02.2023
- Identified and resolved errors in package information on sort line
- Reported damaged products and workplace incidents to supervisors for review
- Utilized heavy machinery and hand tools to move and load packages
- Cleaned and organized work areas to prevent accidents and bottlenecks
- Closed packages using sealing tape, staples and stretch wrap
- Received oral instructions to determine work assignments and material and equipment needs.
Restaurant Hostess
Bad Daddys Burger Bar
05.2022 - 08.2022
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Observed food handling and sanitation requirements to reduce risks
- Monitored restaurant activity to determine seating and dining flow
- Presented positive first impression of establishment's high standards by delivering exceptional service
- Bussed tables, ran food to patrons, and took orders during rush.
Restaurant Hostess
Randevu
08.2019 - 10.2019
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Cultivated positive guest relations by managing information and orchestrating speedy seating
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders
- Answered customer questions about hours, seating and menu information.
Assistant Manager/Barista
Ingles Supermarket
02.2019 - 07.2019
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
- Enforced policies focused on increasing team productivity and strengthening operational efficiency
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
Bed and Breakfast Operator
Innisfree Bed And Breakfast By
05.2017 - 07.2017
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
- Proved successful working within tight deadlines and fast-paced atmosphere
- Greeted and assisted guests by gathering information pertaining to reservations or requests
- Demonstrated respect, friendliness and willingness to help wherever needed
- Prepared meals, set up outdoor dining tables, and ensured guest had picture perfect environment
- Cleaned and prepared rooms for guests as well as providing complementary services
- Provided towel service and was responsible for maintaining cleaning towels for 5 rooms
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Identified issues, analyzed information and provided solutions to problems
- Increased customer satisfaction by resolving service issues
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Completed Coursework Towards Basic Life Support CPR And AED Certified -
Eugene Ashley High School
Wilmington, NCNo Degree - Cyber Security
NC State & Thrive Dx
Raleigh11.2023
No Degree -
Western Carolina University
Cullowhee, NC2020
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2015
Skills
- Opening and Closing Procedures
- Service Oriented
- Reliable, Trustworthy, and Friendly
- Flexible and Adaptable
- Active Listening and Communication
- Multitasking, Time Management, and prioritization
- Verbal and Written Communication
- Cleaning and Sanitizing
- Safe Chemical HandlingTeam Player
- Front- and Back-of-House Coordination
- Conflict and Complaint Resolution
- Critical Thinking
- Customer Service
- Efficient Work Methods
- Team Support and Collaboration
Timeline
Housekeeping Associate
The Umstead Hotel And Spa
02.2023 - Current
Package Handler
UPS: United Parcel Service
11.2022 - 02.2023
Restaurant Hostess
Bad Daddys Burger Bar
05.2022 - 08.2022
Restaurant Hostess
Randevu
08.2019 - 10.2019
Assistant Manager/Barista
Ingles Supermarket
02.2019 - 07.2019
Bed and Breakfast Operator
Innisfree Bed And Breakfast By
05.2017 - 07.2017
Completed Coursework Towards Basic Life Support CPR And AED Certified -
Eugene Ashley High School
No Degree - Cyber Security
NC State & Thrive Dx
No Degree -
Western Carolina University
High School Diploma -
Eugene Ashley High School
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