Miranda Phillips
Summary
Diligent administrative professional with a proven track record in managing office operations and providing comprehensive support within various industries. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
I am moving to Michigan at the end of April and am currently available for phone or video-chat interviews.
Overview
3
3
years of professional experience
Work History
Administrative Assistant
Lenhart, Mason & Associates
12.2023 - Current
- Answered a multi-line phone system, routing calls, delivering messages to staff and greeting clients who come into the office.
- Managed all incoming mail and faxes, promptly opening and delivering documents to the correct individual.
- Monitored the company email for new inquiries, federal submission status, bills, and client payments.
- Coordinated office supply inventory, ordering necessary items before depletion or an upcoming project.
- Maintained confidentiality of sensitive tax information by adhering to strict privacy policies.
- Ensured accurate data entry and database management, including client files, address changes, and updating project status.
- Supported tax preparation staff by accurately organizing, scanning, and uploading client documents to a software program in a timely manner.
- Maintained complex electronic and paper filing systems.
- Ensured accurate record-keeping of outgoing client payments, tax returns, extensions, and correspondence to various federal and state offices.
- Supported executive staff through scheduling meetings, coordinating department lunches, preparing documents, and completing other time sensitive tasks.
- Continually sought methods for improving daily operations for increased efficiency.
- Interacted with vendors, contractors and professional personnel.
- Completed projects within urgent deadlines.
- Processed and posted client payments to prepare a daily deposit.
- Assisted IT support with beginner-intermediate level requests to minimize resolution wait times.
- Delivered payroll, bank deposits, tax documents, and completed other errands for the company.
- Maintained excellent client relationships through timely responses and going above and beyond to accommodate unusual requests.
Install Scheduling Coordinator
Renewal by Andersen
12.2022 - 12.2023
- Created the schedule for six installation crews across Montana and South Dakota by assessing project notes, travel times from each territory, crew skill sets, and product availability.
- Assisted in project planning meetings across departments, providing insights on various scheduling constraints.
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage crew calendars.
- Strengthened client relationships through effective communication and project management skills.
- Communicated regularly with sales representatives and other department supervisors to resolve customer concerns and review crew capacity.
- Built a professional relationship with crew leads and remained available outside of office hours for communication.
- Managed hotel reservations, receipts, and vehicle maintenance for crew members.
- Monitored shipping reports and warehouse inventory to ensure all necessary materials were available before scheduling a project.
- Proactively identified potential scheduling issues and developed quick solutions to promote efficiency and profitability.
- Coordinated inter- and intra-state product transfers.
- Applied for and obtained permits before the start of a project.
- Collaborated with other schedulers to share best practices and orchestrate temporary crew transfers to reduce backlog.
- Handled complex project management concerns productively and with little oversight.
- Strived to meet corporate timelines and individual crew's goals.
Retail Associate
GNC
05.2022 - 01.2023
- Managed sole charge of the store’s weekend operations, including opening and closing duties.
- Maintained a clean and welcoming sales floor to enhance the overall shopping experience.
- Engaged in friendly conversation to better uncover the customer's needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise and created displays, clearly labeling items and organizing them in a visually appealing manner.
- Handled cash, card, and check transactions accurately, maintaining balanced registers and reducing discrepancies.
- Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.
- Kept the store up to date with corporate promotions and regular inventory.
- Volunteered for extra shifts during holidays to accommodate lengthened store hours.
- Trained new associates about products and corporate policies.
Practice Assistant
Hound & Katt Veterinarian
05.2022 - 12.2022
- Upheld a standard of exceptional care for both patients and pet owners.
- Utilized industry-specific scheduling software and monitor appointment progress to stay on track as much as possible and ensure client satisfaction.
- Effectively questioned the client to determine the type and duration of appointment needed.
- Supported front staff by answering phones, confirming appointments, completing follow-up calls, and responding to emails in a timely manner.
- Reviewed various forms with clients to ensure proper understanding of clinic policies.
- Assisted with triage of emergency and non-emergency patients, physical examinations, and diagnostics.
- Educated clients on preventive care as well as discharge instructions for optimal recovery outcomes.
- Facilitated effective communication between clients and veterinarians regarding treatment plans, service estimates, and financial programs.
- Improved office efficiency by managing inventory supplies, anticipating shortages, and placing timely orders.
- Built a compassionate relationship with clients and their pets to best serve the community.
- Managed client accounts by processing payments, pet insurance claims, medication refills, and record requests with appropriate authorization.
- Completed additional tasks, such as cleaning up messes, running errands, and scheduling meetings as needed.
Education
Bachelor of Arts - Creative Writing
State University of New York At Oswego
Oswego, NY08-2021
Skills
- Customer service and client relations
- Office administration and Microsoft Suite
- Records keeping, data entry, and account management
- Scheduling appointments
- Project management
- Tech-Savvy
- Critical thinking and problem solving
- Meticulous attention to detail
- Time management
Accomplishments
- College graduation with Summa Cum Laude honors
- Overall3.83 GPA
- Helen Buckley Award in Creative Writing (2021) – nominated by department faculty for excellence in creative writing and classroom achievement
- Recognized on Dean’s List (3.3+ GPA) and/or President’s List (3.8+ GPA) all seven semesters of college attendance
Timeline
Administrative Assistant
Lenhart, Mason & Associates
12.2023 - Current
Install Scheduling Coordinator
Renewal by Andersen
12.2022 - 12.2023
Retail Associate
GNC
05.2022 - 01.2023
Practice Assistant
Hound & Katt Veterinarian
05.2022 - 12.2022
Bachelor of Arts - Creative Writing
State University of New York At Oswego
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