Miranda Piepho
Learning Programs Manager
Ankeny
Summary
Experienced leader with a focus on compassion, respect, transparency, and authenticity. I prioritize understanding and empathizing with team members' experiences and challenges to create a supportive atmosphere where everyone feels valued and motivated. I believe in honoring unique perspectives and talents, fostering mutual respect and open dialogue. Transparency is crucial for building trust, and I communicate openly to empower team members. By leading authentically and embracing growth, I inspire a culture of honesty and continuous improvement for collective success.
Overview
19
19
years of professional experience
8
8
years of post-secondary education
4
4
Certifications
Work History
Learning Programs Manager
Casey's
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced business partner satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with senior leaders and business partners.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Organized professional development programs for L&D team members, leading to improved performance and skill sets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Established team priorities, maintained schedules and monitored performance.
Technical Writing Manager
Casey’s
07.2019 - 10.2023
- Build lasting relationships with business partners.
- Develop Team Members so they may consult effectively with business partners to drive projects forward.
- Synchronize projects to support the Company’s strategic goals.
- Consult with business partners to analyze the need for each project.
- Utilize metrics to evaluate the effectiveness of training.
- Develop standard intake and archiving process.
- Partner within the Learning & Development department to build training events that have a lasting impact on the business.
- Identify and implement a change management model that helps teams at the Store Support Center more effectively streamline business functions.
- Conduct update briefing cycles with the HR Leadership team.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Enhanced project performance by instituting rigorous quality control procedures, resulting in fewer rewrites.
Sr. Technical Writer
Casey’s
06.2018 - 07.2019
- Mentored Technical Writers through the process of building relationships with business partners.
- Reviewed existing training materials to align with current processes.
- Consulted with business units to define areas where training was needed.
- Conducted update briefing cycles with team and project proponents.
Education Strategist
Principal Financial Group
01.2015 - 12.2018
- Consulted with some of Principal’s largest clients to develop and implement employee education.
- Developed annual education plans to meet client strategic objectives.
- Met with clients to understand goals.
- Proactively monitored retirement plan performance.
- Partnered with local sales offices to develop and present educational capabilities to prospective clients.
Technical Writer
Casey’s
01.2018 - 06.2018
- Defined documentation style and process.
- Developed relationships with key business partners.
- Created documentation library within the Learning Management System.
- Conducted update briefing cycles with project proponents.
- Created system in OnBase to store historical versions of documentation.
Sr. Technical Writer
Principal Financial Group
01.2006 - 12.2015
- Developed, organized, wrote, edited, and reviewed corporate training needs including instructional design, procedural and operational manuals.
- Created and maintained internal websites to promote training curriculum.
- Consulted within and across business units to analyze the ongoing need for training.
- Created and presented development material to large audiences.
- Provided ongoing support for curriculum development and training.
Adjunct Professor – Writing for Business
Grand View University
01.2010 - 12.2010
- Coordinated and implemented curriculum and lesson plans designed around writing for a business.
- Discussed writing styles appropriate for the workplace and the importance of fostering professional relationships.
Adjunct Professor – Literature for Children/Adolescents
Grand View University
01.2009 - 12.2009
- Developed lesson plans discussing the history and importance of literature.
- Promoted a variety of literature to benefit the future education of children and adolescents.
Adjunct Professor – Composition II
Kaplan University
01.2009 - 12.2009
- Created and implemented lesson plans to teach the importance of proper composition to a variety of majors.
- Led classroom discussions on composition, research, and public speaking.
Education
Master of Arts - Rhetoric, Composition, and Professional Communication
Iowa State University
Ames, United States 05.2001 - 05.2006
Bachelor of Arts - English (emphasis in writing)
Grand View University
Des Moines, United States 05.2001 - 04.2004
Skills
Workforce development
Project management
Change management
Metrics evaluation
Conflict resolution
Agile methodologies
Stakeholder relationship management
Workflow optimization
Strategic planning
Team development
Problem solving
Data-driven insights
Community Projects
- Kirkendall Public Library Board of Directors, Ankeny, Iowa, 08/01/22, Present
Certification
Instructional Design Certificate
Timeline
Learning Programs Manager
Casey's
10.2023 - Current
Technical Writing Manager
Casey’s
07.2019 - 10.2023
Sr. Technical Writer
Casey’s
06.2018 - 07.2019
Technical Writer
Casey’s
01.2018 - 06.2018
Education Strategist
Principal Financial Group
01.2015 - 12.2018
Adjunct Professor – Writing for Business
Grand View University
01.2010 - 12.2010
Adjunct Professor – Literature for Children/Adolescents
Grand View University
01.2009 - 12.2009
Adjunct Professor – Composition II
Kaplan University
01.2009 - 12.2009
Sr. Technical Writer
Principal Financial Group
01.2006 - 12.2015
Master of Arts - Rhetoric, Composition, and Professional Communication
Iowa State University
05.2001 - 05.2006
Bachelor of Arts - English (emphasis in writing)
Grand View University
05.2001 - 04.2004
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