Miranda Pierce
Hartselle
Summary
Skilled Telephone Triage Nurse experienced in assessing needs, making clinical decisions based on protocols and communicating with primary care team. Excellence in promoting and restoring patients' health through nursing and health education processes and resources. Fosters relationships and coordinates with clinical healthcare professionals for continuity of care. Scheduling for all appointments and surgeries.
Overview
2
2
years of professional experience
Work History
Triage Nurse/Surgery/Clinic Scheduler
Cullman Regional Hospital
Cullman
04.2023 - 05.2025
- Maintained accurate records of patient visits including assessments, treatments provided, test results received from labs and other departments, discharge instructions given.
- Initiated treatments such as wound dressing changes and IV infusions as ordered by physician.
- Coordinated referrals to specialty services as needed for further evaluation and treatment options.
- Educated staff members on triage protocols and best practices for managing acutely ill patients.
- Identified symptoms, gathered medical history, and documented patient information accurately.
- Assessed patients' health condition and determined the level of care needed.
- Collaborated with physicians and other healthcare professionals to ensure quality patient care.
- Performed physical exams including vital signs and EKGs as required.
- Provided emotional support during difficult times while maintaining a professional demeanor at all times.
- Participated in performance improvement activities within the organization's Quality Assurance Program.
- Determined the most efficient timeline for completing a given assignment while ensuring optimal resource utilization.
- Resolved scheduling disputes between internal stakeholders in an effective manner.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Communicated schedule changes effectively throughout the organization when necessary.
- Created, updated, and monitored project schedules for multiple departments.
- Performed data entry into computer systems for tracking purposes.
- Analyzed resource requirements for each project and identified potential conflicts or delays.
- Provided guidance and advice on best practices related to scheduling initiatives.
- Worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Scheduled and confirmed appointments.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Trained on system software, EHR,HMS,Patient Portals
- Maintained accurate records of all tasks completed by the team.
- Stocked inventory and ordered office and kitchen supplies.
- Trained in with giving injections.
Education
BBA - ACCOUNTING BUSINESS
UAH
Huntsville, AL05-2005
Skills
- Patient assessment
- Triage protocols
- Medical documentation
- Referral coordination
- IV administration
- Electronic health records
- Scheduling procedures
- Conflict resolution
- Data entry
- Emotional support
- Staff training
- Triage
- Vital signs
- HIPAA compliance
- EHR management
- Time management
- Interdepartmental communication
- Appointment confirmation
- Calendar management
- Production scheduling
- Telephone etiquette
- Problem-solving
- Schedule verification
- Call schedule distribution
- Strong work ethic
- Call management
- Patient registration
- Effective multitasking
- Teamwork and collaboration
Timeline
Triage Nurse/Surgery/Clinic Scheduler
Cullman Regional Hospital
04.2023 - 05.2025
BBA - ACCOUNTING BUSINESS
UAH
Similar Profiles
Jordan BarnardJordan Barnard
Registered Nurse, Emergency Department at Cullman Regional HospitalRegistered Nurse, Emergency Department at Cullman Regional Hospital
Gregory ZehrGregory Zehr
Emergency Room Technician/ Liaison at Cullman Regional HospitalEmergency Room Technician/ Liaison at Cullman Regional Hospital
Abagail GoodwinAbagail Goodwin
Clinical Nursing Student at Cullman Regional HospitalClinical Nursing Student at Cullman Regional Hospital
Anthony JordanAnthony Jordan
Production Supervisor at Alabama/Jack Daniel CooperageProduction Supervisor at Alabama/Jack Daniel Cooperage
Adam ProctorAdam Proctor
Service Technician at w s electrical & air conditioningService Technician at w s electrical & air conditioning