Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Miranda Pritchett

Director of Operations & New Business Sales
Dearborn,MI

Summary

Dynamic and results-driven Director of Operations and Business Development with 15+ years of experience driving revenue growth, streamlining operational processes, and leading high-performing teams across diverse industries. Proven ability to develop and execute innovative sales and marketing strategies, build strong client relationships, and inspire cross-functional teams to exceed KPIs. A reputation for resilience, strategic vision, and impactful leadership.

Overview

17
17
years of professional experience

Work History

Family Service Adviser / Marketing Management

Holy Sepulchre Catholic Cemetery
09.2022 - Current
  • Lead pre-planning education for families, guiding them through comprehensive end-of-life service options.
  • Manage all sales and omnichannel marketing campaigns with aggressive, data-driven strategies.
  • Collaborate with the Archdiocese Outreach Team to maximize lead generation and community engagement.
  • Oversee cemetery operations, including property sales, marker design, cremains intake, and vendor coordination.
  • Maintain administrative accuracy of records, contracts, and customer transactions.
  • Report KPIs and Salesforce insights directly to senior Archdiocese leadership.
  • Plan and execute local community events for new business acquisition and brand presence.
  • Design sales incentive programs and provide tailored closing support for team members.

Director of Operations & New Business Relations

Daily Body Restore LLC
10.2010 - 08.2022
  • Spearheaded strategic initiatives in both B2B and B2C markets, aligning internal teams with innovative marketing programs.
  • Managed marketing agencies to develop high-impact campaigns, ensuring on-time delivery and KPI reporting.
  • Handled Level 1 escalations and delivered optimal resolutions to enhance customer satisfaction.
  • Supervised lead generation, tradeshows, and webinars, increasing qualified pipeline opportunities.
  • Delivered training recommendations and resource strategies to optimize departmental performance.

Manager – Customer & Marketing Operations

Sunera Technologies
12.2007 - 09.2010
  • Led business development and client management for 30 key accounts and 70+ growth prospects.
  • Pioneered automation and innovation strategies to streamline digital promotion across accounts.
  • Consistently surpassed sales targets, achieving 124% of annual revenue goals in 2009.

Education

Associate’s Degree - Business

Florida Atlantic University (FAU)
Boca Raton, FL
01.2005 - 1 2007

Skills

Sales & Closing Expertise

Awards

  • Top Sales Performer: Achieved #1 sales rank in the region for Q1 and Q2 of 2024.
  • Revenue Growth Champion: Increased territory revenue by 35% year-over-year.
  • High-Value Deals Closed: Secured over $1.2M in new business within six months.
  • Lead Conversion Leader: Improved lead-to-close ratio by 25% through consultative selling techniques.
  • Client Retention Star: Maintained a 95% client retention rate over 12 months.
  • Sales Cycle Accelerator: Reduced average sales cycle from 45 to 30 days.
  • Market Expansion Expert: Expanded into two new verticals, contributing to a 20% revenue increase.
  • Team Leadership Impact: Led a team of 8 reps to exceed quarterly targets by 15%.
  • President’s Club Award: Exceeded annual sales targets by 150%.
  • Salesperson of the Year: Recognized for outstanding performance and client satisfaction.
  • Million Dollar Club: Inducted for generating over $1M in sales within a fiscal year.
  • Top Closer Award: Highest number of closed deals in Q3 2024.
  • Client Excellence Award: Exceptional customer service and retention.
  • Sales Manager of the Year: Honored for exemplary leadership, team development, and surpassing managerial targets.

Timeline

Family Service Adviser / Marketing Management

Holy Sepulchre Catholic Cemetery
09.2022 - Current

Director of Operations & New Business Relations

Daily Body Restore LLC
10.2010 - 08.2022

Manager – Customer & Marketing Operations

Sunera Technologies
12.2007 - 09.2010

Associate’s Degree - Business

Florida Atlantic University (FAU)
01.2005 - 1 2007

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Miranda PritchettDirector of Operations & New Business Sales