Miranda Pritchett
Director of Operations & New Business Sales
Dearborn,MI
Summary
Dynamic and results-driven Director of Operations and Business Development with 15+ years of experience driving revenue growth, streamlining operational processes, and leading high-performing teams across diverse industries. Proven ability to develop and execute innovative sales and marketing strategies, build strong client relationships, and inspire cross-functional teams to exceed KPIs. A reputation for resilience, strategic vision, and impactful leadership.
Overview
17
17
years of professional experience
Work History
Family Service Adviser / Marketing Management
Holy Sepulchre Catholic Cemetery
09.2022 - Current
- Lead pre-planning education for families, guiding them through comprehensive end-of-life service options.
- Manage all sales and omnichannel marketing campaigns with aggressive, data-driven strategies.
- Collaborate with the Archdiocese Outreach Team to maximize lead generation and community engagement.
- Oversee cemetery operations, including property sales, marker design, cremains intake, and vendor coordination.
- Maintain administrative accuracy of records, contracts, and customer transactions.
- Report KPIs and Salesforce insights directly to senior Archdiocese leadership.
- Plan and execute local community events for new business acquisition and brand presence.
- Design sales incentive programs and provide tailored closing support for team members.
Director of Operations & New Business Relations
Daily Body Restore LLC
10.2010 - 08.2022
- Spearheaded strategic initiatives in both B2B and B2C markets, aligning internal teams with innovative marketing programs.
- Managed marketing agencies to develop high-impact campaigns, ensuring on-time delivery and KPI reporting.
- Handled Level 1 escalations and delivered optimal resolutions to enhance customer satisfaction.
- Supervised lead generation, tradeshows, and webinars, increasing qualified pipeline opportunities.
- Delivered training recommendations and resource strategies to optimize departmental performance.
Manager – Customer & Marketing Operations
Sunera Technologies
12.2007 - 09.2010
- Led business development and client management for 30 key accounts and 70+ growth prospects.
- Pioneered automation and innovation strategies to streamline digital promotion across accounts.
- Consistently surpassed sales targets, achieving 124% of annual revenue goals in 2009.
Education
Associate’s Degree - Business
Florida Atlantic University (FAU)
Boca Raton, FL 01.2005 - 1 2007
Skills
Sales & Closing Expertise
High-Ticket Sales
Consultative Selling
Objection Handling
Contract Negotiation
B2B & B2C Sales
Lead Generation & Nurturing
CRM Proficiency (Salesforce, HubSpot)
Sales Funnel Optimization
Pipeline Management
Cold Outreach & Follow-Up
Leadership & Strategy
Sales Team Leadership
Performance Coaching
KPI & Performance Management
Strategic Sales Planning
Business Development
Revenue Growth Strategy
Territory Management
Communication & Interpersonal Skills
Persuasive Communication
Active Listening
Rapport Building
Presentation Skills (Virtual & In-Person)
Emotional Intelligence
Customer Relationship Management
Digital & Technical Proficiency
Social Selling (LinkedIn, Email Campaigns)
Sales Enablement Tools (ClickFunnels, GoHighLevel)
Email Automation (Mailchimp, ActiveCampaign)
Data-Driven Decision Making
CRM Reporting & Analytics
Operational Excellence
Sales Forecasting
Customer Success Management
Churn Reduction Strategies
Event Planning & Community Engagement
Time Management & Organization
Adaptability & Resilience
Awards
- Top Sales Performer: Achieved #1 sales rank in the region for Q1 and Q2 of 2024.
- Revenue Growth Champion: Increased territory revenue by 35% year-over-year.
- High-Value Deals Closed: Secured over $1.2M in new business within six months.
- Lead Conversion Leader: Improved lead-to-close ratio by 25% through consultative selling techniques.
- Client Retention Star: Maintained a 95% client retention rate over 12 months.
- Sales Cycle Accelerator: Reduced average sales cycle from 45 to 30 days.
- Market Expansion Expert: Expanded into two new verticals, contributing to a 20% revenue increase.
- Team Leadership Impact: Led a team of 8 reps to exceed quarterly targets by 15%.
- President’s Club Award: Exceeded annual sales targets by 150%.
- Salesperson of the Year: Recognized for outstanding performance and client satisfaction.
- Million Dollar Club: Inducted for generating over $1M in sales within a fiscal year.
- Top Closer Award: Highest number of closed deals in Q3 2024.
- Client Excellence Award: Exceptional customer service and retention.
- Sales Manager of the Year: Honored for exemplary leadership, team development, and surpassing managerial targets.
Timeline
Family Service Adviser / Marketing Management
Holy Sepulchre Catholic Cemetery
09.2022 - Current
Director of Operations & New Business Relations
Daily Body Restore LLC
10.2010 - 08.2022
Manager – Customer & Marketing Operations
Sunera Technologies
12.2007 - 09.2010
Associate’s Degree - Business
Florida Atlantic University (FAU)
01.2005 - 1 2007