Summary

Overview

Work History

Education

Skills

Military

Timeline

Miranda Queen

Summary

Talented leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to lead, coach and develop a team to deliver results and exceed goals and expectations.

Overview

12

12

years of professional experience

Work History

Assistant Branch Manager

SRP Federal Credit Union

Augusta, Ga

01.2021 - Current

Supervises branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
Demonstrates expertise and reasoned guidance regarding loan products, lines of credit and account options
Networks through chamber of commerce events, local community events and businesses to bring in new business
Manage and inspires team members to perform to full potential, driving branch profitability
Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
Trains and mentors highly effective teams that has resulted in exceeding branch goals.
Leads monthly Assistant Branch Manger luncheon that collaborate, motivate, train, coach, and develops them to run their branch successfully like mines.

Office Operations Supervisor

US Census Bureau

Houston, TX

01.2019 - 01.2020

Supervised 18 clerks and performed personnel disciplinary actions/terminations necessary
Onboarded new employees, managed timecard records, interviewed/hired candidates
Managed, organized, and oversaw confidential correspondences
Trained administrative clerks on personnel/payroll master data and supported them in payroll cycle closing processes
Performed payroll responsibilities weekly, correcting any variances or scheduling conflicts in a timely manner.

Auto Claims Adjuster III

USAA

Chesapeake, VA

01.2014 - 01.2015

Provided Auto/Casualty claims service to members and third-party customers, documented claim activity, and reviewed notes of assigned claims to ensure accuracy
Adjusted low to moderately complex auto claims; promptly and efficiently delivered benefits to clients.

Officer/Senior Operations Analyst

Bank of America

Norfolk, VA

01.2013 - 01.2014

Negotiated short sale borrower terms and mitigated loss exposure to ensure compliance with investor guidelines
Managed over 20 customer inbound/outbound mortgage calls daily and consistently exceeded service and quality standards
Processed bankruptcy short sales processes from lien holder approval through to disposition and managed associated activities Addressed and resolved customer product complaints empathetically and professionally.

Customer Relationship Manager

Bank of America

Norfolk, VA

01.2012 - 01.2013

Resolved complaints escalated to Office of The President of Bank of America, OCC, Congress, and Senate Analyzed customer eligibility for modifications within investor guidelines
Reviewed all required documents for modification review
Documented all systems of record with contact attempts, detailed information, key milestones, and company losses.

Personal Banker

Chase, J.P. Morgan

Baton Rouge, LA

01.2016

Partnered with branch team and assigned specialists to ensure appropriate compliance with specialized customer financial needs
Researched and resolved customer service and account related inquiries
Generated new accounts and assisted with teller related transactions as needed
Informed customers on convenient self-service options to provide 24/7 access to accounts.

Education

MBA: Business Administration -

University of Phoenix

Bachelor of Science: Management -

University of Phoenix

Skills

Excellent Interpersonal Skills
Excellent written and verbal skills
Problem Anticipation and Resolution
Customer Satisfaction
Strategy Development
Prioritizing and Planning
Decision Making

Team Building Leadership
Goal Setting
Proactive and Focused
Staff Recruitment and Hiring
Creative and Innovative
Regulatory Compliance
Team Development

Military

United States Navy, 1999-01-01, 2012-01-01

Timeline

Assistant Branch Manager - SRP Federal Credit Union

01.2021 - Current

Office Operations Supervisor - US Census Bureau

01.2019 - 01.2020

Personal Banker - Chase, J.P. Morgan

01.2016

Auto Claims Adjuster III - USAA

01.2014 - 01.2015

Officer/Senior Operations Analyst - Bank of America

01.2013 - 01.2014

Customer Relationship Manager - Bank of America

01.2012 - 01.2013

University of Phoenix - MBA: Business Administration,

University of Phoenix - Bachelor of Science: Management,