Summary
Talented leader skilled in developing highly effective teams and managing daily branch operations with efficiency and a focus on client services. Well-versed in identifying areas in need of improvement and implementing actionable solutions to drive revenue and reduce expenditures. Aiming to lead, coach and develop a team to deliver results and exceed goals and expectations.
Overview
12
12
years of professional experience
Work History
Assistant Branch Manager
SRP Federal Credit Union
Augusta, Ga
01.2021 - Current
- Supervises branch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
- Demonstrates expertise and reasoned guidance regarding loan products, lines of credit and account options
- Networks through chamber of commerce events, local community events and businesses to bring in new business
- Manage and inspires team members to perform to full potential, driving branch profitability
- Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
- Trains and mentors highly effective teams that has resulted in exceeding branch goals.
- Leads monthly Assistant Branch Manger luncheon that collaborate, motivate, train, coach, and develops them to run their branch successfully like mines.
Office Operations Supervisor
US Census Bureau
Houston, TX
01.2019 - 01.2020
- Supervised 18 clerks and performed personnel disciplinary actions/terminations necessary
- Onboarded new employees, managed timecard records, interviewed/hired candidates
- Managed, organized, and oversaw confidential correspondences
- Trained administrative clerks on personnel/payroll master data and supported them in payroll cycle closing processes
- Performed payroll responsibilities weekly, correcting any variances or scheduling conflicts in a timely manner.
Auto Claims Adjuster III
USAA
Chesapeake, VA
01.2014 - 01.2015
- Provided Auto/Casualty claims service to members and third-party customers, documented claim activity, and reviewed notes of assigned claims to ensure accuracy
- Adjusted low to moderately complex auto claims; promptly and efficiently delivered benefits to clients.
Officer/Senior Operations Analyst
Bank of America
Norfolk, VA
01.2013 - 01.2014
- Negotiated short sale borrower terms and mitigated loss exposure to ensure compliance with investor guidelines
- Managed over 20 customer inbound/outbound mortgage calls daily and consistently exceeded service and quality standards
- Processed bankruptcy short sales processes from lien holder approval through to disposition and managed associated activities Addressed and resolved customer product complaints empathetically and professionally.
Customer Relationship Manager
Bank of America
Norfolk, VA
01.2012 - 01.2013
- Resolved complaints escalated to Office of The President of Bank of America, OCC, Congress, and Senate Analyzed customer eligibility for modifications within investor guidelines
- Reviewed all required documents for modification review
- Documented all systems of record with contact attempts, detailed information, key milestones, and company losses.
Personal Banker
Chase, J.P. Morgan
Baton Rouge, LA
01.2016
- Partnered with branch team and assigned specialists to ensure appropriate compliance with specialized customer financial needs
- Researched and resolved customer service and account related inquiries
- Generated new accounts and assisted with teller related transactions as needed
- Informed customers on convenient self-service options to provide 24/7 access to accounts.
Education
MBA: Business Administration -
Bachelor of Science: Management -
Skills
- Excellent Interpersonal Skills
- Excellent written and verbal skills
- Problem Anticipation and Resolution
- Customer Satisfaction
- Strategy Development
- Prioritizing and Planning
- Decision Making
- Team Building Leadership
- Goal Setting
- Proactive and Focused
- Staff Recruitment and Hiring
- Creative and Innovative
- Regulatory Compliance
- Team Development
Military
United States Navy, 1999-01-01, 2012-01-01
Timeline
Assistant Branch Manager - SRP Federal Credit Union
01.2021 - Current
Office Operations Supervisor - US Census Bureau
01.2019 - 01.2020
Personal Banker - Chase, J.P. Morgan
01.2016
Auto Claims Adjuster III - USAA
01.2014 - 01.2015
Officer/Senior Operations Analyst - Bank of America
01.2013 - 01.2014
Customer Relationship Manager - Bank of America
01.2012 - 01.2013
University of Phoenix - MBA: Business Administration,
University of Phoenix - Bachelor of Science: Management,
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