Miranda Ramey
Westover,WV
Summary
Well-qualified Customer Service Assistant familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges.
Overview
7
7
years of professional experience
Work History
Customer Service Assistant
First Energy
06.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Personnel
Innosource
11.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about updates and changes.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Assistant Director
Paradigm Marketing
03.2021 - 10.2021
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Trained and mentored new employees on industry practices and business operations.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed senior-level personnel working in marketing and sales capacities.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Shift Manager
Wendy's
08.2019 - 03.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Cultivated professional working relationships with peers and supervisors.
- Accomplished multiple tasks within established timeframes.
Crew Member
Goodwill
12.2018 - 06.2019
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Communicated pleasantly and professionally when answering phones and making announcements over PA system.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Trained new team members by relaying information on company procedures and safety requirements.
Crew Member
Wendy's
03.2017 - 03.2018
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
Education
High School Diploma -
South Harrison High School
Lost Creek, WV 05.2019
Skills
- Time Management
- Organization
- Computer Skills
- Attention to Detail
- Dependability
- Integrity
- Self-Motivation
- Accountability
- Willingness to Learn
- Professionalism
Timeline
Customer Service Personnel
Innosource
11.2021 - 06.2022
Customer Service Assistant
First Energy
06.2021 - Current
Assistant Director
Paradigm Marketing
03.2021 - 10.2021
Shift Manager
Wendy's
08.2019 - 03.2021
Crew Member
Goodwill
12.2018 - 06.2019
Crew Member
Wendy's
03.2017 - 03.2018
High School Diploma -
South Harrison High School
Similar Profiles
Kaylee MuscoKaylee Musco
Distribution Lines Designer at First EnergyDistribution Lines Designer at First Energy
Bozena FrenchBozena French
Call Center Contractor at First EnergyCall Center Contractor at First Energy
Brian BlackburnBrian Blackburn
Advanced Business Analyst / Data Management & Analytics at FIRST ENERGYAdvanced Business Analyst / Data Management & Analytics at FIRST ENERGY
Tonya BrownTonya Brown
Customer Service Representative at First EnergyCustomer Service Representative at First Energy
Philip J. Starnes IIIPhilip J. Starnes III
Welding Assistant at VolvoWelding Assistant at Volvo