Miranda Ramirez
Madera,CA
Summary
Motivated Human Resources Coordinator accomplished in managing agency relations, business planning, and time tracking. Dedicated to increasing efficiency through standard process development and implementation.
Overview
20
20
years of professional experience
Work History
Office Technician
Public Employees' Retirement System (CalPERS)
Fresno
07.2023 - Current
- Managed a range of administrative and clerical responsibilities, including greeting visitors upon arrival, assessing their intentions, and addressing their needs.
- Greeted visitors in person or on the telephone; answered questions related to pension, health care inquiries, and departmental services. Proper assessment of needs guarantees timely scheduled appointments and walk-ins.
- Oversaw correspondence management, file organization, and maintenance, as well as appointment scheduling. Provided administrative support to management and other staff by preparing documents, maintaining records, and filing systems.
- Tracked information using databases and spreadsheets while upholding strict confidentiality protocols. Monitored office equipment maintenance contracts; contacted vendors when repairs were needed.
- Demonstrated strong attention to detail, multitasking abilities, and proficiency in office software (e.g., MS Office) while performing data entry and document management effectively.
- Assisted with special projects as needed or requested by management or staff members.
Office Technician
Department of Industrial Relations, Wage Adjudication, Fresno Labor Commissioners' Office
Fresno
07.2021 - 07.2023
- Assisted Wage Claim Adjudication staff with routine clerical tasks, such as answering phone calls and educating individuals about their rights under different labor laws.
- Processed Entertainment Work Permits for minors.
- Processed Public Records Act (PRA) requests for various state departments, attorneys, and the general public.
- Managed the use of Salesforce to input wage claim data, maintain databases and spreadsheets, analyze reports, and draft correspondence.
- Conducted in-depth research on employee/employer relationships, including topics such as wages and working conditions.
- Responded to employee and public inquiries by telephone and in person.
- Properly collected, counted, and disbursed checks in compliance with the adjudication process, while managing wage claim earnings and payments.
- Provided support in maintaining legal documentation, processing accounts payable, preparing deposits, generating financial reports when required, while also verifying invoice accuracy and reconciling discrepancies with incoming payments.
- Enhanced efficiency by creating customized templates for a variety of correspondence types such as letters, memos, and faxes using word processing software. Employed specialized scanners to digitize documents and saved them securely on the server computer.
- Monitored office equipment maintenance contracts; contacted vendors when repairs were needed.
- Managed office supply inventory and promptly ordered necessary materials. Facilitated equipment and office supply procurement process by submitting bids to purchasing department.
Office Technician
CA Dept. of Corrections Rehabilitation, Chowchilla
Chowchilla
07.2020 - 07.2021
- Managed the Chief Medical Executive (CME) and the Chief Physician & Surgeon (CP&S). Expected to exercise a high degree of initiative, independence, and originality in performing all tasks and communication.
- Tasked with a high level of responsibility that impacted all medical staff within California Correctional Health Care Services (CCHCS).
- Responsibilities included creating, maintaining, and distributing weekly yard schedules for all of CCHCS providers.
- Required to have knowledge of and apply detailed regulations, policies, and procedures according to state law and HIPAA regulations.
- Set up audio-visual equipment for meetings in accordance with user instructions; troubleshot any technical problems that arose during presentation sessions.
- Assisted with special projects as needed or requested by CME or Corrections.
- Maintained records of meeting minutes and distributed them to appropriate personnel for historical management.
- Obtained relevant information by reviewing files, records, and documents in order to fulfill requests made by department personnel.
- Efficiently prepared, revised, and distributed various letters and files on behalf of the CME and CP&S.
- Maintained accurate tracking of all provider State licenses to ensure adherence to state law.
Accounts Payable
Borges Fine Foods
Fresno
02.2018 - 07.2020
- Ensured proper general ledger posting through verification of invoice coding using MS Excel, SAP, and Salesforce.
- Prepared accruals and completed other month-end close tasks to assist in the financial process. Generated reports for the Financial Controller, reconciling department spending and tracking Euro purchases, balance sheets, and income statements. Resulted in increased accuracy for fiscal year-end auditing.
- Meticulously gathered necessary documentation and investigated invoice inconsistencies, ensuring accurate processing by established procedures.
- Reconciled financial data and prepared checks for vendors in a timely manner to accurately ensure payments according to Net Terms.
- Collaborated closely with purchasing department personnel to resolve any discrepancies between purchase orders and invoices.
- Assisted with internal and external audits as needed, providing requested documentation promptly.
- Maintained vendor files, ensuring all documents were up-to-date and accurate.
- Built strong relationships with vendors by providing excellent customer service and addressing their queries regarding payment status and account balances.
- Processed employee expense reports according to company policy.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Handled high-volume invoice processing with minimal supervision.
Customer Care Representative
Balloons Everywhere
Fresno, CA
10.2016 - 02.2018
- Assisted current and potential customers with orders for their businesses, ensuring order accuracy.
- Researched inquiries regarding additional parts and services.
- Processed claims on behalf of our customers, including with our courier services.
- Utilized 10-Key data entry to manually enter customer orders efficiently.
- Utilized MS Excel to keep track of claim filings, as well as their amounts.
- Maintained customer relationships due to the nature of the business and its specific consumer group.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Resolved customer complaints promptly and professionally.
- Answered customer inquiries over the phone and via email.
- Assisted customers in navigating through website features and functions to locate desired information or product.
Front Desk Reception
Springhill Suites By Marriott
Madera, CA
03.2012 - 10.2013
- Provided helpful recommendations for local attractions, shops, and restaurants to enhance the experience of arriving and departing guests.
- Maintained a safe and clean reception and swimming area.
- Communicated with credit card and travel site companies regarding payment or reservation discrepancies.
- Assisted team members in every way possible to enhance guest satisfaction.
Member Services/General Warehouse Assistant
DirectBuy of Fresno
Fresno, CA
05.2007 - 04.2012
- Maintained accurate records of member orders and vendor transactions.
- Provided support to members by facilitating catalog orders and maintaining records of freight damage claims through MS Excel.
- Contributed to accounting by attending weekly meetings and offering guidance on payment terms with local vendors.
- Supported warehouse manager by managing freight claims and maintaining consistent communication with team members about relevant issues.
- Collaborated with members to address inquiries regarding manufacturer products.
Customer Service Representative I
Bank of America, Customer Service Contact Centers
Fresno, CA
06.2004 - 04.2007
- Assisted consumers with general inquiries and maintenance of their existing checking and savings accounts.
- Provided information of additional products and services we offered.
- Assisted in directing clients to the appropriate departments for further assistance.
- Assisted with checkbook balancing and closing their accounts.
- Utilized resources available to me to provide consumers with knowledge to ensure a positive account balance.
- Followed bank policy and procedures to ensure consistent consumer service.
Education
Bachelor of Business Administration -
California State University, Fresno
Skills
- Quick adaptation to new procedures and programs
- Resolution solutions according to company policies and established procedures
- Relationship-building skills
- Collaboration with coworkers and vendors
- Creating and maintaining professional relationships
- Initiative, independence, and originality in task performance
- Maintaining confidentiality of organization and personnel information
- Scheduling and calendar management
Timeline
Office Technician
Public Employees' Retirement System (CalPERS)
07.2023 - Current
Office Technician
Department of Industrial Relations, Wage Adjudication, Fresno Labor Commissioners' Office
07.2021 - 07.2023
Office Technician
CA Dept. of Corrections Rehabilitation, Chowchilla
07.2020 - 07.2021
Accounts Payable
Borges Fine Foods
02.2018 - 07.2020
Customer Care Representative
Balloons Everywhere
10.2016 - 02.2018
Front Desk Reception
Springhill Suites By Marriott
03.2012 - 10.2013
Member Services/General Warehouse Assistant
DirectBuy of Fresno
05.2007 - 04.2012
Customer Service Representative I
Bank of America, Customer Service Contact Centers
06.2004 - 04.2007
Bachelor of Business Administration -
California State University, Fresno
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