Miranda Forkum
Dixon Springs,TN
Summary
Bookkeeper with 3+ years of experience in financial data management and customer service. Proficient in QuickBooks, Microsoft Excel, and Adobe Illustrator, with a proven track record of maintaining accurate financial records and enhancing operational efficiency. Certified in QuickBooks Online and QuickBooks Online Payroll, dedicated to leveraging these skills to further improve financial operations and customer satisfaction. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Head of Art Department
Meador Enterprises
12.2016 - 12.2017
Bookkeeper
Citizens Bank of Lafayette
Lafayette, USA
07.2016 - 12.2016
- Resolved banking issues promptly, enhancing customer experience
- Contributed to the smooth operation of the bank's customer service department
- Efficiently resolved debit and online banking issues, boosting customer retention
- Provided in-person and phone support, ensuring positive customer experiences
- Analyzed customer needs to direct them to appropriate bank departments effectively
- Eagerly assisted clients with general account queries, improving service efficiency
- Monitored transaction accuracy, reducing discrepancies significantly
Mail Clerk/Mail Handler
Citizens Bank of Lafayette
Lafayette, USA
09.2015 - 07.2016
- Managed daily mail operations for Citizens Bank of Lafayette
- Operated mailing machinery with precision and efficiency
- Ensured timely delivery of bank statements and other important documents
- Coordinated the sorting and distribution of mail to various bank branches
- Maintained punctuality in dispatching mail to the post office
- Oversaw precise sorting and delivery of bank statements, maintaining high accuracy
- Supported bank's internal communication by distributing mail to correct departments promptly
- Streamlined mail processing using automated systems, enhancing operational efficiency
Head of Art Department
Meador Enterprises
Lafayette, USA
08.2014 - 09.2015
- Led art order management for screen printing and colorvu
- Optimized data entry process in QuickBooks
- Crafted unique artwork using Adobe Illustrator
- Supported shipping department during peak times
- Maintained a customer-centric approach, ensuring high satisfaction rates
Education
Some College - Business/Accounting
Volunteer State Community College
Gallatin, TNSkills
- QuickBooks Online Payroll Certified
- QuickBooks Online Certified
- Bookkeeping
- QuickBooks
- Graphic Design
- Accounting
- Data entry
- Microsoft Excel
- Microsoft Word
- Microsoft Powerpoint
- Double-Entry Bookkeeping
- Communication skills
- Customer service
- Microsoft Office
- Organizational skills
- 10-Key
- Typing
- Accounts Receivable
- Accounts Payable
- Adobe Illustrator
Hobbies and Interests
- Painting (especially watercolor)
- Knitting
- Crocheting
- Reading
- Photography
- Wood burning
- Baking
- Sketching
- Mandolin
- Guitar
- Piano
- Sewing
- Embroidery
- Learning Hebrew
Timeline
Head of Art Department
Meador Enterprises
12.2016 - 12.2017
Bookkeeper
Citizens Bank of Lafayette
07.2016 - 12.2016
Mail Clerk/Mail Handler
Citizens Bank of Lafayette
09.2015 - 07.2016
Head of Art Department
Meador Enterprises
08.2014 - 09.2015
Some College - Business/Accounting
Volunteer State Community College
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