Miranda Randolph
Sacramento,CA
Summary
Self-driven and detail-oriented Office Manager skilled in accounting, business administration, and creative project delivery. Adept at managing special projects, developing visual presentations, and designing low-content notebooks. Recognized for excellent organization, time management, and consistent on-time results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Independent Designer / Self-Publisher
Freelancer
03.2022 - Current
- Design and publish low-content notebooks, journals, and workbooks using tools such as Canva and BookBolt.
- Create custom interiors (trackers, planners, logs, prompts) and attractive cover designs for various niches.
- Manage the entire publishing process — from concept and layout to uploading and keyword optimization for online platforms.
- Conduct market research to identify profitable niches and trending themes. Developed branding elements and consistent design templates for publication on Amazon KDP.
Office Manager
N.P.C. Hospitality Services
01.2025 - 01.2025
- Streamlined office operations, enhancing efficiency through effective scheduling and resource allocation.
- Oversaw inventory management processes, ensuring timely procurement of supplies and equipment.
- Developed and maintained filing systems that enhanced data retrieval and document management accuracy.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Program Assistant
Associated Prison Ministries of CA
01.2021 - 01.2023
- Coordinated project schedules and resources to ensure timely completion of program deliverables.
- Coordinated outreach efforts to raise awareness about the program''s offerings within the community or target audience groups.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Implemented new registration system for program events, resulting in smoother participant sign-up processes.
Personal Shopper
Instacart Shoppers
01.2019 - 01.2022
- Streamlined order fulfillment by efficiently selecting and packing items for customer delivery.
- Handled complex transactions accurately, processing payments securely using the Instacart platform.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
Retail Merchandiser
SAS Retail Services
01.2016 - 01.2018
- Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.
- Trained new team members on proper merchandising techniques, contributing to overall team success.
- Organized and maintained displays to achieve clean and appealing product layouts.
- Established strong relationships with store management to facilitate effective communication of merchandising initiatives.
Customer Service Representative
Advanced Call Center Technologies
01.2012 - 01.2014
- Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
Education
A.A - Business Administration
American River College
Sacramento, CACertificate - QuickBooks Desktop 2022
Alison.com
Self - Learning09-2025
Certificate - Computerized Accounting
P. Steve Ramirez Vocational Training Centers
Fresno, CA01.2021
Skills
- Graduate of a state approved training in Computerized Accounting
- Microsoft Office, Word, Excel and QuickBooks
- Multitasking and organization; attention to detail
- Operations management; scheduling and calendar
- Document design, digital publishing expertise
- Canva, MS Publisher, and BookBolt; Amazon KDP and Etsy
Certification
- CPR/AED/First Aid Certified 2024
- Mandated Reporter Certified 2024
Timeline
Office Manager
N.P.C. Hospitality Services
01.2025 - 01.2025
Independent Designer / Self-Publisher
Freelancer
03.2022 - Current
Program Assistant
Associated Prison Ministries of CA
01.2021 - 01.2023
Personal Shopper
Instacart Shoppers
01.2019 - 01.2022
Retail Merchandiser
SAS Retail Services
01.2016 - 01.2018
Customer Service Representative
Advanced Call Center Technologies
01.2012 - 01.2014
A.A - Business Administration
American River College
Certificate - QuickBooks Desktop 2022
Alison.com
Certificate - Computerized Accounting
P. Steve Ramirez Vocational Training Centers