Miranda Randolph

• Design and publish low-content notebooks, journals, and workbooks using tools such as Canva and BookBolt.
• Create custom interiors (trackers, planners, logs, prompts) and attractive cover designs for various niches.
• Manage the entire publishing process — from concept and layout to uploading and keyword optimization for online platforms.
• Conduct market research to identify profitable niches and trending themes. Developed branding elements and consistent design templates for publication on Amazon KDP.

• Streamlined office operations, enhancing efficiency through effective scheduling and resource allocation.
• Oversaw inventory management processes, ensuring timely procurement of supplies and equipment.
• Developed and maintained filing systems that enhanced data retrieval and document management accuracy.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

• Coordinated project schedules and resources to ensure timely completion of program deliverables.
• Coordinated outreach efforts to raise awareness about the program''s offerings within the community or target audience groups.
• Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
• Implemented new registration system for program events, resulting in smoother participant sign-up processes.

• Streamlined order fulfillment by efficiently selecting and packing items for customer delivery.
• Handled complex transactions accurately, processing payments securely using the Instacart platform.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Consistently met deadlines and quality goals for accuracy and timeliness.

• Maintained open communication with store associates, fostering a positive work environment focused on achieving shared goals.
• Trained new team members on proper merchandising techniques, contributing to overall team success.
• Organized and maintained displays to achieve clean and appealing product layouts.
• Established strong relationships with store management to facilitate effective communication of merchandising initiatives.

• Resolved customer inquiries efficiently, ensuring high satisfaction and retention rates.
• Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
• Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
• Detailed payment options and explained price, receipt and billing details to customers.

Core classes: Presentations for Business Professionals / Intro to Web Creation, Expression Web / Intermediate Electronic Spreadsheets, Excel

• G.P.A. 3.8

Introduction to Quickbooks Desktop 2022 / and Quickbooks Online coursework included: company file setup, setting up the chart of accounts, adding customers, editing accounts; tracking inventory, preparing invoices, making payments, making deposits, and running reports.