Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Rangel

Euless,TX

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

PPG INDUSTRIES, INC
07.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Dispatch Supervisor

United Parcel Service, UPS
11.2020 - 05.2024
  • Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
  • Supervised teams of employees and provided training focused on maximizing overall performance.
  • Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
  • Created a positive work environment through open communication channels and fostering teamwork among staff members.

Bartender

Vidorra
06.2018 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Served high customer volumes during special events, nights, and weekends.

Customer Service Representative

Experian
03.2013 - 06.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.

Education

High School Diploma -

Nimitz High School
Irving, TX

Skills

  • Transportation Coordination
  • Employee Training
  • Route Planning
  • Customer Relations

Timeline

Customer Service Representative

PPG INDUSTRIES, INC
07.2024 - Current

Dispatch Supervisor

United Parcel Service, UPS
11.2020 - 05.2024

Bartender

Vidorra
06.2018 - 11.2020

Customer Service Representative

Experian
03.2013 - 06.2016

High School Diploma -

Nimitz High School

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